Fiona Smith
Alfreton,Derbyshire
Summary
A self-driven professional focused on achieving high standards, proficient in communication and problem-solving. Demonstrates exceptional ability to work under pressure effectively and accurately, while confidently giving and following instructions in a clear and concise manner. An excellent communicator who shows empathy and support, aiming to leverage these skills in a new role that demands precision and collaboration. I am highly motivated in building and furthering my career within YBS and the challenge of focussing on 'Risk'.
Overview
22
22
years of professional experience
2047
2047
years of post-secondary education
Work History
Customer Consultant
Yorkshire Building Society
Dronfield, Derbyshire
02.2021 - Current
- 'Passionate for all things risk'. I have been supporting not only my branch with risk, but also a group of Agencies to identify, assess and mitigate risk within the company. As a result, risk tolerance levels have increased by over 10%.
- Supporting our area agencies with a dedicated Teams chat to help resolve queries, identify weaknesses and provide solutions for the wider network.
- Keen eye for detail and accuracy. I am often called upon to review retention logs (following recent experience working for Business Support), second checks on colleagues' work and help other Branches and Agencies with their risk checks.
- Confident in presenting courses and internal messages over Teams to the area network.
- Strong communication skills with the natural ability to engage and build solid relationships and rapport with my colleagues and external stakeholders.
- I have developed a training pack covering some of the key procedures and hold drop-in sessions to support colleagues who may need additional guidance.
- Providing excellent customer service on a daily basis, identifying customers' needs and offering solutions and products to fit their specific requirements.
- Educating customers to understand the benefits of digital banking services.
National Sales and Marketing Manager
Frontline Sales and Marketing
Chesterfield, Derbyshire
09.2003 - 02.2021
- Building up and maintaining strong relationships with a national customer database.
- Providing professional vocational courses resulting in nationally recognised qualifications up to degree level.
- Effectively managing a team of 10 individuals, providing support and guidance, making sure they adhere to company policies and monitoring and setting individual targets.
- Presenting all products offered by Frontline to external customers, business owners, managers and proprietors.
Education
Mental Health Awareness
Skills Network
NottinghamNVQ Level 2 - Institute of Leaders and Managers Award
Skills Network
Nottingham 04.2001 - 05.2023
AVCE Business Studies - Business Studies
Chesterfield College
Chesterfield 09.2002 - 08.2003
GCSEs -
Tibshelf Community School
Derbyshire Skills
- Risk Management: Strong understanding of risk frameworks, policies, and procedures within financial services
- Analytical Thinking: Skilled in identifying potential risks, analyzing data trends, and proposing effective mitigation strategies
- Regulatory Knowledge: Knowledge of financial regulations,
- Training & Support: Experienced in developing training materials and delivering sessions to enhance awareness and understanding
- Attention to Detail: High level of accuracy in reviewing processes and procedures, ensuring compliance with internal standards and external regulations
- Problem Solving: Being able to identify root causes, and implement practical solutions to minimize operational risks
Timeline
Customer Consultant
Yorkshire Building Society
02.2021 - Current
National Sales and Marketing Manager
Frontline Sales and Marketing
09.2003 - 02.2021
AVCE Business Studies - Business Studies
Chesterfield College
09.2002 - 08.2003
NVQ Level 2 - Institute of Leaders and Managers Award
Skills Network
04.2001 - 05.2023
Mental Health Awareness
Skills Network
GCSEs -
Tibshelf Community School
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