Fiona Sheldon
Summary
A highly skilled professional, known for confident communication and outstanding attention to detail. Demonstrates excellent time management and an engaging leadership style, thriving under pressure with a strong ability to multitask. Capable of self-management while also excelling in collaborative environments, aiming to leverage these skills towards impactful contributions in future roles.
Overview
15
15
years of professional experience
8051
8051
years of post-secondary education
Work history
Executive Assistant to Chairman UK Global Advisory
Rothschild & Co
London
09.2023 - Current
- Complex diary management for the Chairman and multiple diaries at any one time. Organising meetings, calls, personal appointments, travel, logistics and events.
- Coordinated end to end travel itineraries including; but not limited to flights, accommodation, chauffeurs, visas, restaurants and meeting spaces. All while maintaining strict compliance with budgets and schedules.
- Liaise with other departments to maintain smooth flow of information across the organisation. Handled highly sensitive and confidential documents securely maintaining privacy and trust.
- Handle communication and correspondence with speed and accuracy.
- Successfully executed corporate functions. Including the annual 'Senior Client Dinner', closing deal celebrations, team events and off-sites.
Private Clients Support Luxury Travel
Abercrombie & Kent
London, Central
07.2022 - 09.2023
- Assisted 7 Private Client Managers.
- Ensuring Private clients receive VIP standards and services at all times.
- Coordinating travel itineraries, ensuring meticulous detail in every aspect of the arrangements.
- Diary management for meetings and calls with private clients and suppliers.
- Handling queries from private clients and communicating with suppliers and managers to resolve any issues.
- Organising gifts, restaurant reservations, activities, private chef, car hire and private excursions.
- Minimised discrepancies by effectively informing employees from quality control checks.
- Ensured compliance with all company standards and procedures.
Luxury Sales Consultant
Space NK
London, Covent Garden
10.2019 - 06.2022
- Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalised service.
- Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
- Managed customer orders and invoices to reduce financial discrepancies.
- Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
- Coordinated, led and executed brand training presentations for colleagues and new members, generating product awareness and driving sales.
- Responded to telephone enquiries from clients, vendors and members of public.
- Investigated and resolved customer inquiries and complaints quickly.
- Supported management to implement promotions and special events, aiding significant store revenue growth.
- Explained unique product features to engage customers, highlighting benefits, applications and uses.
Luxury Sales Consultant
Harvey Nichols
London
06.2018 - 10.2019
- Offered excellent tailor-made luxury customer service for individual needs.
- Assisted with preparing events in store.
- Devised strategies to increase conversion in store.
- Kept up to date with competitors activities and market trends to inform sales efforts.
- Stock take and inventory duties.
- Team rota scheduling and assisting with cover when there were absences.
- Answering the phone and dealing with client complains and queries.
Office Assistant
Witon Engineering
Barnstaple, Devon
11.2017 - 06.2018
- Delivered front of house duties with warm and professional manner.
- Helping the team when they needed extra administrative assistance and support.
- Product Quality control checks.
- Data entry of materials and tooling costing.
- Diarised meetings and calls.
- Ordering office supplies.
- Operated copy machines and other standard office equipment.
Professional Dancer
Princess Cruises and Carnival Cruises
Los Angeles, California
09.2010 - 10.2017
- Worked on multiple shows simultaneously whilst maintaining exceptional quality of work.
- Managed the inventory and maintenance of costumes and accessories, ensuring consistent availability and meticulous condition.
- Planned, prepared and delivered lesson plans and rota scheduling.
- Correspondence with other departments to schedule events and meetings.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
Master of Arts - Professional Practise of Dance Pedagogy
Middlesex University
London 09/2021 - 12.2022
Certificate of Higher Education - Musical Theatre
Laine Theatre Arts
Surrey 09/2009 - 07.2010
Diploma of Higher Education - Dance and Drama
The Northern Ballet School
Manchester 09/2006 - 07.2009
GCSEs - Graded A*- C, 11 Subjects
West Buckland School
Barnstaple 09/2004 - 07.2006
Skills
- Confident communicator
- Outstanding attention to detail
- Excellent time management
- Engaging leadership style
- Educated at Masters level
- Works well under pressure and strong ability of multi tasking
- Ability to self manage as well as work collaboratively
Timeline
Executive Assistant to Chairman UK Global Advisory
Rothschild & Co
09.2023 - Current
Private Clients Support Luxury Travel
Abercrombie & Kent
07.2022 - 09.2023
Luxury Sales Consultant
Space NK
10.2019 - 06.2022
Luxury Sales Consultant
Harvey Nichols
06.2018 - 10.2019
Office Assistant
Witon Engineering
11.2017 - 06.2018
Professional Dancer
Princess Cruises and Carnival Cruises
09.2010 - 10.2017
Master of Arts - Professional Practise of Dance Pedagogy
Middlesex University
09/2021 - 12.2022
Certificate of Higher Education - Musical Theatre
Laine Theatre Arts
09/2009 - 07.2010
Diploma of Higher Education - Dance and Drama
The Northern Ballet School
09/2006 - 07.2009
GCSEs - Graded A*- C, 11 Subjects
West Buckland School
09/2004 - 07.2006
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