Fiona Robinson
Tayport,Fife
Summary
Detail-oriented administrative professional with strong expertise in scheduling, planning, and Microsoft Office applications. Proven track record in enhancing operational efficiency and supporting teams through effective communication and organization. Experienced in event management and stakeholder relationship building, ensuring high standards of confidentiality and effective multitasking. Extensive background in customer care from retail management roles, contributing to improved service delivery.
Offering strong background in organisational skills and team collaboration. Knowledgeable about managing schedules, coordinating meetings, and handling communications with professionalism. Ready to use and develop problem-solving, time management, and multitasking skills.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work history
Research and Business Clerical Officer
Dundee University
Dundee, Dundee City
2023.08 - 2026.01
- Providing high level administrative support to the research & business division, including managing a database of partnerships.
- Organising and co-ordinated all five of our Research Groups monthly meetings and administration support tasks.
- Co-ordinate staff development applications through managing applications submitted. Then organising travel arrangements and conference booking if successful.
- Providing administrative support for internationalisation activity across the school including advice on international travel requirements, arranging visits, travel, visa implications, risk assessments and timelines ensuring University processes are adhered to.
- Work closely with UoD marketing team and internal communications, creating content to promote events and programmes/modules externally. Support University and external recruitment events, along with managing marketing supplies.
- Organising internal and external events, organise venues, manage response from delegates and create delegate list, produce name badges, organise catering and managing registration on the day.
- Supporting managing the teams five mailboxes.
- Financial administration - Raise sales invoices/commercial debtors, monitor income received ensure all accruals are identified for budget setting and all School financial reporting deadlines are met
Operations Assistant
Dundee & Angus College
2010.09 - 2026.01
- Managing and co-ordination all our online Hair and Beauty course examinations across two of our campuses using online software.
- This involves scheduling and allocating examination slots with the course timetable, downloading exam papers, organising exam invigilation, and providing exam invigilation and resulting students on the online system.
- Worked until 2022 (12 years) providing Administration support to the Marketing Department.
- Responsible for all marketing administration including co-ordinating mailing lists and promotional material.
- Provide Marketing Promotion Evaluation Reports to Department Management.
- Deal with Invoices and purchase orders using Complete our Financial software.
- Managing the Marketing and Events outlook mailboxes and provide support with the Business outlook mailbox dealing with student and staff and external enquiries.
- Dealing with internal and external venue hire including organising catering.
- Accountable for all REHIS Online courses course administration including enrolment of Unit e our student management database.
- Providing support to the functional areas of the department, including filing, record keeping, call handling and diary management.
COVID-19 Monitoring and Reporting Officer
2020.11 - 2021.03
- Reported to the Senior Leadership Team - monitoring and reporting of suspected COVID-19 cases, self-isolation, and reporting requirements for both students and staff.
- Provide advice based on Scottish Government guidance and College procedure - communicate with students and staff.
- Undertake trend analysis for potential links - Review regularly Scottish Government guidance and update COVID-19 management group -undertook weekly reporting of data to the Scottish Government (with data requests often changing).
- Worked with Administration Director, Vice Principle, and ICT Team leader to develop a self-reporting system for students - this was successfully implemented.
- Managed COVID@ mailbox.
Committee Member
Tayport Playgroup
2016.08 - 2017.12
- Managed all HR duties and administration including recruitment.
HR Assistant
Dundee City Council
2017.01 - 2017.04
East Contracting Administrator
Ennstone Thistle Ltd (Now Breedon Aggregates)
Newburgh, Fife
2009.12 - 2010.09
- Providing administrative support to the department.
- Purchase order control for the department.
- Plant Administration.
- Responsible for ordering and controlling office stationery for the Regional Office.
- Responsible for ordering and controlling PPE for all the surfacing squads in the region.
- Provided switchboard cover.
- Provided Temporary Office Management cover due to long-term absence for four months.
Business Analyst, Monifieth
Ennstone Thistle Ltd (Now Breedon Aggregates)
Monifieth
2006.04 - 2009.12
- Working closely with Management team.
- Working to improve the overall performance of the Company’s Transport Department through policy and procedures reviews.
- Assisting in improving financial results by monitoring haulage earnings to ensure efficiency.
- Provide management reports by Microsoft Word and Excel.
- Organise all Transport Training.
- Provide support to the Transport Manager on drivers’ disciplinary issues.
- Monitor and record driver absence levels.
- Administration of Vehicle Tracking Software for company.
- Monitor and report on all Company Health and Safety Audits.
Head Office Administrator, Monifieth
Ennstone Thistle Ltd (Now Breedon Aggregates)
Monifieth
2006.02 - 2006.04
- Providing and managing all recruitment administration for the company.
- Responsible for all head office administration.
- Maintaining the switchboard.
- Dealing with incoming and outgoing mail.
- Providing administration support to the management team.
Consultancy Department Administrator
Bear Scotland Ltd
Perth
2005.07 - 2006.02
- Providing administrative support to design and roads teams.
- Entering timesheet data for consultancy department costs on company computer package.
- Ensuring value claimed on time-charge work.
- Maintain various monthly spreadsheets - time-charge summary sheet and monthly utilisation summary sheet.
- Preparing Bid request forms for Road Managers.
Assistant Manager (Fast Track Management Graduate Scheme)
Woolworths Plc
Forfar
2004.08 - 2005.07
- To train and develop the store team.
- Ensure store standards were achieved and exceeded and to implement and deliver store plans.
- Manage the store in my manager’s absences.
- Responsible for team of twenty-nine people.
- Was a valuable member of management in Woolworth’s Group Christmas recruitment.
- Successfully led team to meet and exceed store sales.
- Profitably managed own project to create clearance section.
Customer Service Officer
The Royal Bank of Scotland
2004.06 - 2004.08
Education
Post Graduate Diploma - Human Resource Management
Dundee College
2005.09 - 2008.06
BA (Hons) - Marketing with Retail Management
University of Abertay
Dundee 2000.09 - 2004.06
Skills
- Proficient in Microsoft Packages (including Word, Excel, Outlook, Teams, and Access)
- Scheduling and planning expertise
- Organisation coordination
- Efficient communication
- Knowledge of gdpr
- Process Improvement
- Regulatory compliance
- Financial planning
- Customer service orientation
- Scheduling and calendar management
- Budget administration
- Seminar organisation
- Outstanding written and verbal communication
Custom Section
- Dundee City Council, HR Assistant, 2017-01-01, 2017-04-30
- Tayport Playgroup, Committee Member, 2016-08-01, 2017-12-31, Managed all HR duties and administration including recruitment.
Awards
Prize winner in honours year on degree programme for hard work and effort award.
References
Available on request
Timeline
Research and Business Clerical Officer
Dundee University
2023.08 - 2026.01
COVID-19 Monitoring and Reporting Officer
2020.11 - 2021.03
HR Assistant
Dundee City Council
2017.01 - 2017.04
Committee Member
Tayport Playgroup
2016.08 - 2017.12
Operations Assistant
Dundee & Angus College
2010.09 - 2026.01
East Contracting Administrator
Ennstone Thistle Ltd (Now Breedon Aggregates)
2009.12 - 2010.09
Business Analyst, Monifieth
Ennstone Thistle Ltd (Now Breedon Aggregates)
2006.04 - 2009.12
Head Office Administrator, Monifieth
Ennstone Thistle Ltd (Now Breedon Aggregates)
2006.02 - 2006.04
Post Graduate Diploma - Human Resource Management
Dundee College
2005.09 - 2008.06
Consultancy Department Administrator
Bear Scotland Ltd
2005.07 - 2006.02
Assistant Manager (Fast Track Management Graduate Scheme)
Woolworths Plc
2004.08 - 2005.07
Customer Service Officer
The Royal Bank of Scotland
2004.06 - 2004.08
BA (Hons) - Marketing with Retail Management
University of Abertay
2000.09 - 2004.06