Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Fiona Robbins

Peterborough ,Cambridgeshire

Summary

With 26 years of experience in social housing, I am very highly driven and known for my strong problem-solving abilities, process improvements, and analytical mindset. I have successfully contributed to numerous transformation projects focussing on process improvement. Skilled in creating charts, graphs, and preparing data for reporting. Experienced in using Power BI & QL to help develop and create comprehensive reports and dashboards. A good eye for detail and identifying patterns, correcting data inaccuracies, and ensuring data integrity through extensive cleanse programmes. I Maintain a positive mindset and proactive approach in high-pressure environments.


Career goal: To pursue a career in data analysis, my aim is to build on my skills, and transfer all that I already know whilst continuously learning more about data management.

Overview

29
29
years of professional experience

Work history

Income Advisor

Cross Keys Homes
01.1998 - Current

My role as Income Advisor involves managing my own case load of accounts to include a wide selection of our clients, former current and also leaseholders. I have responsibility to chase debt owed to Cross Keys Homes, negotiating payment plans, helping and supporting those with hardship, signposting to support where needed. I work closely with various teams around the business to share insights and discuss complex cases to support our residents and take higher action where needed. Our team deal with all arrears from low level right up to court and eviction if necessary.


I have been working in Income Management for 16 years, before this I spent 11 years working as a Housing Advisor, I possess in depth knowledge of housing management, tenant relations and compliance with housing regulation's.

Administrative Assistant

Peterborough City Council
Peterborough , Cambridgeshire
01.1996 - 12.1998

I worked for Peterborough City Council on a temporary contract working for many different teams from Housing Benefits, to the Museum and also the Electoral Registration department. I learnt alot from data input, to speaking to clients, updating reports, handling phone inquiries, filing, and front desk duties.

Education

7 GCSEs -

Bushfield Secondary School
Peterborough

Skills

Advanced Excel

Skilled in data analysis, advanced filtering techniques, VLOOK UP, extracting data and analysing trends Experienced in creating charts, graphs and preparing data for reporting


Data Analysis & Interpretation

Ability to examine large data sets, identify patterns incorrect data and missing values, involved in many data cleanse programmes to ensure accuracy of the data held for our tenants


Data Reporting

Skilled in using Power Bi, involved in creating reports to build our dashboard and prepare useful reports Understanding of the scheduled refreshes our reports need to run, not only within our team but the wider business Super user for our main system QL, good understanding of how our systems are combined to create reports and reduce the need for manual intervention


Problem Solving

Strong analytical mindset, known for overcoming obstacles, process improvements, streamlining, working with other teams to address issues, combining different perspectives to reach optimal outcomes


Positive Mindset

Always embrace change and the need to move with the times, staying focussed in a high pressured role, understanding the needs of others and offering support where needed Very pro active, a can do attitude, and confident to support and offer assistance to others if needed










Affiliations

  • Health & Wellness - Committed to my health and wellness through practices like yoga pilates hot yoga and walking. Enjoy learning about nutrition, and how food can impact physical and mental wellness.
  • Reading and podcasts - Enjoy listening and reading about self help and personal development.
  • Family/friends - Always grateful for spending quality time with my family & friends, love a family holiday and enjoy exploring different countries.

Timeline

Income Advisor

Cross Keys Homes
01.1998 - Current

Administrative Assistant

Peterborough City Council
01.1996 - 12.1998

7 GCSEs -

Bushfield Secondary School

Similar Profiles

Create profile
Fiona Robbins