Fiona Ramsay

Crisis Care is an Emergency Response Team which involves receiving an Email from Careline, working in a small team communication is a large part of the job, we study the callout information and we discuss on where and what the Service User needs base on information.

We cover the full of West Lothian.

On arrival we assess the situation and what tasks can be done to assist the Service User.

If it came through as a fall we carryout a top to toe check incase an injury has occurred, we then use equipment an example we would use an Elk or Hoist to support to a sitting position, if fine we support to a comfortable area , if medical attention is required we contact NH24, Doctors, Pharmacy, depending on the situation.

Personal care and medication can also be part of the tasks, I am Trained on all Manual Handling, Medication, Emergency Response and on going Mandatory courses.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Promoting Independence, encouraging Service User to do more tasks for themselves.
• Carrying out Personal Care when needed
• Meal prep, Medication when needing assistance.
• Recording on progressing sheets.
• Contacting family, Team Leader, NH24, Doctors or Pharmacy.
• Manual Handling using different types of Equipment.
• Feeling confident.
• Keeping up to date with SSSC and Training course.
• Supported team by demonstrating respect and willingness to help.

• Ensured safety and security of patients through vigilant monitoring of health conditions and swift action during emergencies.
• Fostered a comfortable environment for clients by promoting independence and dignity whilst performing daily duties.
• Improved mobility for disabled patients using assistive devices such as wheelchairs, canes or walkers effectively.
• Completed accurate documentation detailing each client's progress towards their individual recovery goals regularly.
• Organised regular feedback sessions with family members updating them on progress made thereby building trust and confidence in service provided.
• Delivered personalised care plans to improve quality of life for patients suffering from chronic illnesses or disabilities.
• Facilitated open lines of communication between patients, families and medical staff ensuring comprehensive understanding of care processes.