Managed the research, development, and testing of over 100 new product iterations in 2023. Maximised operational resources and navigated complex project requirements to deliver product-based solutions. Developed and conducted extensive and varied customer testing and results analysis to guide impactful business strategy decisions.
Conducted complex new product development strategies as part of a multi-functional Operations team to deliver 3 new factory start-ups within a year. Fostered a culture of continuous improvement by championing innovation and implementing best practices across departments. Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
Followed written and verbal directions, managing high-volume details and tasks with accuracy. Identified and resolved potential problems to guarantee smooth and efficient workflow. Independently resolved issues with resourceful research and critical thinking.
Collaborated with the NPD team to formulate custom products by balancing customer goals with safety and quality specifications. Independently prepared samples, conducted analytical testing, and managed laboratory data. Calibrated laboratory equipment, maintained strict laboratory and test kitchen cleanliness, and enforced food safety standards at all times.
Articulated feedback on writing style, content and theory through individual consultations with over 270 students from diverse fields of study. Improved quality and efficacy of client writing by providing content-level revisions and improvement strategy. Consulted post-graduate and PhD students on dissertations, publications, and company brochures and TedTalks.
Served over 250 hours educating guests on wildlife, zoo information and conservation issues. Responsible for guest services and educational program development and delivery. Regularly received unsolicited positive feedback from zoo guests to education department head by facilitating an experience which exceeds guest