Fiona Hunter
Belfast,Down
Summary
Professional with expertise in customer relationship management and negotiation, skilled in merchandising and enhancing client satisfaction through effective communication. Proven track record in conducting in-depth market research and analysis to support informed decision-making. Strong organizational skills lead to streamlined operations and improved client support.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work history
Small Business owner
Self Employed
Holywood, Down
02.2002 - 04.2025
- Card, Gift & Interior Retailer & Wholesaler
- Supplied & merchandised independents & multiples
- Maintained awareness of industry trends and competitors
- Assisted teams in delivering training sessions to enhance customer service skills
- Secured stock storage to maintain quality of goods.
- Managed customer complaints
- Sourced & bought stock worldwide
- Ensured financial stability with changing market conditions
- Maintained stock levels for optimal business operation.
- Fostered professional relationships with clients enhancing loyalty and retention rates.
- Developed sales strategies, boosting overall profitability.
Consumer Manager
Cabel Tel/NTL
Belfast, Down
07.1996 - 03.2001
- Assisted public contractors and in-house departments with project coordination.
- Supported project management operations to ensure alignment with expectations.
- Facilitated communication with community groups, councils, and local MPs.
- Contributed to building and maintaining strong relationships for timely project completion.
- Monitored daily operations to uphold health and safety and quality standards.
- Helped enforce safety regulations to minimise workplace accidents.
- Collaborated in securing new business opportunities through networking events.
- Managed & mentored a team of 18
Education
NVQ Level 3 - Interior Design
Leicester university
Leicester 09.2000 - 06.2001
NVQ Level 3 - Teaching Certificate
Rupert Stanley College
Belfast 09.1990 - /1992
Skills
- Leadership and time management
- Effective communication
- Financial analysis
- Stock purchasing
- Problem solving
- Sales & Negotiation
- Creativity
- Decision Making
Affiliations
- Salvage Yards
- Antiquing & sourcing
- Fabric Mills
Timeline
Small Business owner
Self Employed
02.2002 - 04.2025
NVQ Level 3 - Interior Design
Leicester university
09.2000 - 06.2001
Consumer Manager
Cabel Tel/NTL
07.1996 - 03.2001
NVQ Level 3 - Teaching Certificate
Rupert Stanley College
09.1990 - /1992