Fiona Gray
Dumbarton,West Dunbartonshire
Overview
6
6
years of professional experience
Work History
Senior Mental Health and Wellbeing Practitioner
Penumbra Mental Health
Glasgow, Glasgow City
06.2022 - Current
- Assisted the Network Manager to set up Self-Harm Network Scotland locality services and portal.
- Mentored fellow senior practitioners into their assistant manager roles.
- Took a lead role in the recruitment induction of peer practitioners. Lead, worked alongside the Glasgow Self-Harm team mentoring, training, and supervising my peer practitioners.
- Took on board all team ideas and with the guidance of the network manager I lead the team and brought all service ideas to fruition.
- Adapted lead by example and supported my team through many service adaptations and changes in direction as this was a pilot.
- Supported fellow seniors to build referral pathways in Dundee, Highlands and highlands, while also building my own referral pathways in Glasgow.
- Create agendas, lead team meetings and kept accurate minutes.
- Supervised up to five peer practitioners and worked closely with HR when dealing with sensitive situations.
- Created a Glasgow resource folder of services.
- Deliver presentations about Self -Harm network Scotland to various organisations and partners.
- Set up community outreach partnerships with various organisations.
- Host tables at many events to promote our service and increase our referral numbers.
- Contributed to the Scottish Government creation of a self-harm strategy and raised awareness of this.
- Was interviewed by STV to promote the service and speak passionately about the difference peer support can make.
- Made a video of how I work in a compassionate way to put on Penumbra's website.
- Wrote an article for the local newspaper to advertise our service.
- Complete quarterly reports for the Scottish Government.
- Offer person-centred self-harm support to empower individuals on their journeys of recovery.
- Teach coping strategies and self management strategies.
- Use self reflection and encourage this within my team.
DBI Mental Health and Wellbeing Practitioner
Penumbra DBI NHS24 National Pathways Team
Remote
05.2020 - 06.2022
- Trained DBI specialist working in the DBI Covid response team.
- Processed referrals from NHS24, Police Scotland and ambulance services.
- Followed all specific DBI paperwork systems, including data collection.
- Completed welfare calls and scheduled appointments with supported people.
- Offered a compassionate, empathetic response to supported people in crisis.
- Used my lived experience to build mutual peer relationships, offer hope, encourage taking personal responsibility, share coping strategies and encouraged self-management.
- Signposted to appropriate services.
- Completed distress management plans and shared them with consent to GPs.
- Used DBI toolkit and Hope toolkit where appropriate with supported people.
- Gained some management experience within the team under the supervision of the area DBI manager when the manager was on annual leave.
Timeline
Senior Mental Health and Wellbeing Practitioner
Penumbra Mental Health
06.2022 - Current
DBI Mental Health and Wellbeing Practitioner
Penumbra DBI NHS24 National Pathways Team
05.2020 - 06.2022