Fiona Gerrard

• Constantly liaising with customers daily and helping with their timber requirements

• Quoting and chasing customers enquiries whilst maintaining an excellent customer relationship

• Order Processing

• Dealing with customer queries and dealing with in a professional manner.

• Visiting Customers Nationwide from the NW to South Coast and London, Nurturing relationships & quoting and sourcing high end timber products.

Developed robust client relationships for improved business growth.

• Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
• Working closely with accounts dept to chase customer overdue accounts

• Liaising with Customers & identifying their individual requirements
• Order processing
• Quotations
• Problem Solving & handling Complaints.
• Liaising with other Departments Worldwide within Grief UK
• Coordinating daily emails within the UK Grief inbox
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Provided top-notch support for increased customer satisfaction.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Processed inbound customer calls, providing information on service or product upgrades

• Liaising with customers daily and helping them with their requirements

• Communicating with external sales members in order to gain pricing and background information

• Quoting and chasing customers enquiries whilst maintaining an excellent customer relationship

• Order Processing

• Dealing with customer queries and dealing with in a professional manner.

• Arranging for onsite visits to discuss requirements

• Ensured customer satisfaction through prompt resolution of issues and queries.
• Strengthened client relationships through regular follow-up calls and emails.
• Supported front-line sales teams with well-coordinated administrative operations.

• Liaising with existing clients & new prospects to find a Visitor Management Solution that best suits their needs & to effectively increase my new business portfolio, adding to both the client base and business turnover.
• Offering the range of services available to new prospects, convert them to clients then build up the value of these accounts by upselling/cross selling.
• To offer a complete customer journey experience, with the aim of increasing new business in all areas of the product range and services, & developing existing customer relationships, & taking the opportunity to upsell and cross sell the Safetynet Solutions range in its entirety.
• Account retention also which formed a key part of my role in order to successfully minimize the loss of business in any area
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(Customer Resolution Advisor)

• Account handle over 1300 clients on a monthly basis, ensuring regular customer service of a high standard

• Input data into company database & Trained on CRM & Sage 200 systems

• Dealing with non conforming on a daily basis

• Cold call to generate new business

• Deal with customer complaints and queries

• Liaise with suppliers

• Invoicing

• Sustaining excellent relationships with both suppliers and Customers alike.

• Quoting on Dental Materials, Equipment & Training Courses with Compliancy within Dental Practices.
• Resolved client issues promptly, ensuring high levels of satisfaction.
• Worked well within a team environment.

Customer Sales Advisor.

• Responsible for handling a large volume of inbound/outbound calls for a large

• Car dealership.

• Extensive customer liaison regarding queries/enquiries.

• First class customer service.

• Selling add ons i.e.: Warranties/insurance.

• Dealing with sales enquiries regarding vehicles via website.

• Up to date product knowledge is maintained at all times.

• Arranging test drives and booking appointments via the telephone.

• Taking deposits via Switch/Debit or Credit card.

• Dealing with Email correspondence.

• Handling problems and complaints.

• Data entry on database.

Responsible for updating website on a daily basis in order to stay ahead of the competition.

Distributing promotional literature i.e. Warranty forms to new and existing customers.

Working within a busy team environment.