Fiona French
187 Butchers Lane, Mereworth,Kent
Summary
Focussed and task oriented, with a collective 18 years experience within a professional industry where accuracy, brevity, and efficiency is key to success. Innovative Office Administrator and proven experience in maintaining essential property inventory. Confident in conflict resolution. Collaborates and communicates well for improved team efficiency. Works methodically for prompt, accurate task completion with excellent time management.
Overview
23
23
years of professional experience
Work History
School Secertary
Beechwood School
Pembury, Kent
07.2025 - Current
- Actioned instructions to complete administrative tasks within deadlines.
- Performed reception and telephone duties, handling and directing enquiries from pupils, parents, staff, visitors and other agencies.
- Acted as the first point of contact for parents and visitors, offering guidance and information.
- Coordinated with other school staff members to help all students receive academic support services needed.
- Identified administration processes and school procedures in need of improvement and recommended solutions.
- Verified fire registers for pupils and staff are accurate and accessible in event of fire alarm.
- Scanned and photocopied documents for office team members.
- Filtered and re-directed incoming emails to appropriate staff promptly.
- Compiled attendance reports, supporting the monitoring of student punctuality and absenteeism.
- Administered first aid to students when necessary, adhering to health and safety protocols.
- Kept reception space tidy and professional to welcome visitors.
- Assisted with submission of relevant data for annual census returns, filing accurate and precise information.
- Sorted and distributed business mail for office staff.
- Upheld security of school buildings by verifying visitor identities before allowing them entry onto school grounds.
Administrator
MS WEBB
Kings Hill, Kent
01.2025 - 05.2025
- Managed client communications by answering phones and corresponding through email.
- Conducted comprehensive database management, ensuring accurate and up-to-date records for efficient information retrieval.
- Served as main point of contact for outside vendors, connecting with relevant personnel or department.
- Analysed and reported on office productivity metrics, providing insights for strategic planning and performance improvement.
- Monitored CCTV systems to identify and report security breaches and suspicious activities promptly.
- Collaborated with the security team to share information and coordinate actions effectively, enhancing overall security coverage.
- Responded promptly to alarms and incidents, assessing situations and taking appropriate actions to minimise risks.
- Monitored CCTV systems continuously to identify suspicious activities and safeguard premises against unauthorised access.
- Liaised with existing and outsourced security personnel to provide adequate security coverage at all times.
- Triaged problems quickly, providing clear and precise information while working under minimal supervision.
- Completed preventive maintenance to achieve stable surveillance systems.
Property and Administration Officer
Kent Police
Aylesford, Kent
11.2020 - 12.2024
- Generate weekly and monthly performance statistics, and present to senior management.
- Maintain effective management of exhibit storage.
- Prepare and facilitate tri monthly multi agency meetings.
- Typist for evidential interview recording.
- Essential teamworking to provide effective response and investigations.
- Acted as the first point of contact for all external communications and disseminated all pertinent information to appropriate persons.
- Coordinated weekly meetings and appointments for office staff.
- Organised and maintained electronic and paper archives, ensuring easy access to historical data.
- Developed and implemented efficient filing systems, significantly improving document retrieval times.
- Monitored office supplies inventory, placing orders as necessary to avoid operational disruptions.
- Liaised with internal and external stakeholders to facilitate smooth communication and project coordination.
Receptionist
Park Vets
Foots Cray, Kent
10.2019 - 03.2020
- Captured and processed client information, entering data into online systems for wider company use.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Distributing prescribed pet medication.
- Maintaining stock checks and levels.
Sales Advisor
Fuel Oils
Erith, Kent
03.2019 - 06.2019
- Clearly explained products' benefits and value to drive sales.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Managed customer appointments and follow-ups through efficient scheduling and communication.
- Maintained up-to-date knowledge of market trends and competitor activities to advise customers accurately.
Car Sales Executive
Motorline
Dartford, Kent
05.2017 - 02.2019
- Negotiated sales deals with precision, securing profitable outcomes for the dealership whilst meeting customer budgets.
- Monitored automotive sales industry to identify current product pricing, competing products and new merchandising techniques to keep business competitive.
- Developed and maintained strong relationships with customers, resulting in increased repeat and referral business.
- Clarified visitors' questions about cars, financing and purchase process, utilising sales skills to close potential purchases.
- Participated in industry events and training workshops to enhance product knowledge and sales techniques.
- Demonstrated comprehensive knowledge of car models, features, and specifications to advise customers effectively.
- Achieved and exceeded monthly and annual sales targets through effective planning and performance tracking.
- Facilitated smooth handovers of vehicles to customers, ensuring all paperwork and pre-delivery requirements were met.
- Delivered comprehensive product presentations, utilising digital tools and physical demonstrations to showcase features.
- Conducted thorough needs analyses for clients to match them with their ideal vehicle, enhancing satisfaction levels.
- Gathered and acted upon customer feedback to improve service delivery and increase customer satisfaction scores.
- Coordinated with the finance department to offer competitive finance packages, facilitating easier purchase decisions.
Station Reception Officer/Custody Assistant
Bouygues
Bromley and Lewisham, London
01.2004 - 04.2017
- Reviewed and updated operational procedures, ensuring alignment with current best practices and regulatory requirements.
- Provided crime prevention advice to communities and individuals.
- Oversaw inventory management, ensuring adequate supplies while maintaining budgetary constraints.
- Facilitated conflict resolution, mediating disputes to achieve peaceful outcomes without the need for legal intervention.
- Investigated incidents of theft, vandalism, and other criminal acts, gathering evidence and interviewing witnesses.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Ensured Human Rights of detainees were adhered to.
- Monitored the health and wellbeing of detained persons.
- Risk management.
- Initial receipt and storage of criminal exhibits, ensuring accurate and comprehensive record keeping.
- Administering first aid to those requiring immediate intervention.
Education
GCSEs - GCSE's
Coopers School
Chislehurst, BRY2000
Skills
- Presentation design
- Microsoft office suite proficiency
- Documentation control
- Process improvement
- Database administration
- Data management
- Policy and procedure modification
- Relationship building
- Deadline oriented
- Report generation
- Data analysis
- General administration
- Inventory management
Hobbies and interests
- Duke of Edinburgh Silver Award
- Adult Army Cadet Instructor
Timeline
School Secertary
Beechwood School
07.2025 - Current
Administrator
MS WEBB
01.2025 - 05.2025
Property and Administration Officer
Kent Police
11.2020 - 12.2024
Receptionist
Park Vets
10.2019 - 03.2020
Sales Advisor
Fuel Oils
03.2019 - 06.2019
Car Sales Executive
Motorline
05.2017 - 02.2019
Station Reception Officer/Custody Assistant
Bouygues
01.2004 - 04.2017
GCSEs - GCSE's
Coopers School