Fiona Dickie
glasgow,City of Glasgow
Summary
Demonstrates strong leadership abilities and a proven track record of delivering outstanding customer service.
Reliable professional with proactive approach and aspiration to excel in role of Distribution Administrator. Possesses strong organisational abilities combined with effective communication skills. Keen to streamline distribution processes and improve operational efficiency.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work history
Distribution administrator
Sterling Furniture
Glasgow
08.2016 - 05.2025
- Handled customer queries regarding shipment status, contributed towards enhancing customer experience and loyalty.
- Managed daily dispatch schedules, ensured on-time deliveries even during peak hours.
- Scheduled deliveries, resulted in improved customer satisfaction rates.
- Coordinated with suppliers for timely delivery of goods.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer service administrator
Forrest Furnishing
Glasgow
08.2016 - 09.2023
- Managed high volume calls in a professional manner.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Coordinated with other departments for seamless service delivery.
- Guided customers through available options – resulting in informed decision-making.
- Documented all customer interactions for reference and analysis.
- Improved customer satisfaction by promptly responding to enquiries.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded information about inquiries and complaints within internal database.
Operations supervisor
British Home Stores
Clydebank, West Dunbartonshire
10.1997 - 07.2016
- Implemented safety protocols for a safer work environment.
- Directed team tasks for improved productivity and staff morale.
- Facilitated inter-departmental communication for smoother operations.
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising the work of a team.
- Led and managed administrative staff to maintain smooth daily operations.
- Managed loss prevention documentation, ensuring proper record keeping.
- Improved asset protection through consistent monitoring of CCTV footage.
- Detected fraudulent activities via detailed examination of receipts and invoices, preventing financial losses.
- Prepared bank deposits whilst maintaining strict adherence to company procedures.
- Balanced cash drawers at the end of each shift to ensure accuracy.
- Handled sensitive information with utmost confidentiality to maintain client trust.
Education
GCSEs - MATHS & SCIENCE (C) -
Clydebank High School
08.1985 - 06.1989
Skills
- Time management efficiency
- Dispatching procedures familiarity
- Order processing competency
- Warehouse operations proficiency
- Outstanding customer service
- Leadership skills
Affiliations
- Any free time I have I enjoy keeping fit ,walking spin and yoga
Timeline
Distribution administrator
Sterling Furniture
08.2016 - 05.2025
Customer service administrator
Forrest Furnishing
08.2016 - 09.2023
Operations supervisor
British Home Stores
10.1997 - 07.2016
GCSEs - MATHS & SCIENCE (C) -
Clydebank High School
08.1985 - 06.1989
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