Fiona Cole
Birmingham,West Midlands
Summary
Experienced Tax Professional with extensive knowledge of HMRC processes, VAT implementation, and tax legislation. Negotiated effectively with HMRC and communicated complex tax matters clearly, demonstrating resilience under pressure. Visionary Senior Manager with strong leadership and strategic planning capabilities, specialising in team development and project management to drive organisational growth and foster innovation.
Overview
36
36
years of professional experience
4
4
years of post-secondary education
Work history
Senior Manager, Stamp Taxes
KPMG LLP
Birmingham
2025.10 - Current
- Applied detailed knowledge of VAT regulations in advising businesses on their obligations and opportunities for reclaiming VAT paid out.
- Provided clear and concise advice on tax liabilities for clients' peace of mind.
- Assisted clients with understanding complex tax legislation.
- Utilised comprehensive understanding of personal and corporate taxes to provide tailored solutions.
- Maintained comprehensive knowledge of [Type] regulations and legislations to offer accurate, up-to-date taxation advice.
- Communicated effectively with diverse stakeholders to enhance tax and accounting processes across varied business platforms.
- Drove change management initiatives resulting in organisational agility.
- Implemented cost-saving initiatives to drive profitability.
- Established robust customer relationships for long-term business growth.
- Mentored junior managers, fostering a culture of continuous learning.
- Undertook technical research supporting tax advisory projects.
- Trained new employees on accounting principles and company procedures.
Manager, Stamp Taxes
KPMG LLP
Birmingham , West Midlands
2005.10 - 2015.10
- Trained new employees on accounting principles and company procedures.
- Prepared detailed models, reports and charts highlighting complex financial information.
SDRT Auditor
HMRC
Worthing, West Sussex
2002.01 - 2005.10
- Offered practical solutions by identifying weaknesses in control systems.
- Developed robust audit plans for successful execution of audits.
- Produced comprehensive reports to communicate audit findings effectively.
- Led internal auditing processes for improved organisational transparency.
Customer Service Manager, Stamp Office
HMRC
Birmingham , West Midlands
1990.12 - 2002.10
- Managed challenging situations to ensure customer satisfaction.
- Collaborated cross-functionally for seamless service delivery.
- Enhanced operating procedures for smoother workflow.
- Facilitated staff development with ongoing training initiatives.
Education
BA (Hons) 2:1 - Business Studies
UCE, Birmingham
Birmingham 1992.09 - 1995.05
Scottish Qualifications Certificate - Institute of Personnel & Development
UCE, Birmingham
Birmingham 1993.09 - 1995.05
Skills
- Stamp tax compliance
- HMRC process expertise
- VAT implementation
- HMRC negotiation
- Tax legislation
- Tax expertise
- Resilience under pressure
- Strong communication
Timeline
Senior Manager, Stamp Taxes
KPMG LLP
2025.10 - Current
Manager, Stamp Taxes
KPMG LLP
2005.10 - 2015.10
SDRT Auditor
HMRC
2002.01 - 2005.10
Scottish Qualifications Certificate - Institute of Personnel & Development
UCE, Birmingham
1993.09 - 1995.05
BA (Hons) 2:1 - Business Studies
UCE, Birmingham
1992.09 - 1995.05
Customer Service Manager, Stamp Office
HMRC
1990.12 - 2002.10