Fiona Burstow
Welton, Lincoln,Lincolnshire
Summary
I have a vast amount of varied experience working in PA Management and Administration. I enjoy organisation and process management and work well under pressure. I'm highly organised and have plenty of experience working cross-functionally at all levels.
After taking Voluntary Severance from the University of Lincoln in July 2024, I am currently enjoying some time off and plan to return to employment towards the end of the year.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work history
Management Support Officer
Lincolnshire County Council
Lincoln, Lincolnshire
11.2024 - Current
- Provide a professional Personal Assistant and administrative service to the Senior Management Team within the Adult Frailty and Long Term Conditions team (Adult Care & Community Wellbeing directorate)
- Manage diaries, ensuring the most efficient use of time and resources
- Deal with enquiries and complaints using judgement, tact and diplomacy
- Contribute to effective liaison across directorates, maintaining good working relationships across the Council and outside partners & customers.
- Provide a high level of support across a variety of administrative and clerical functions
- Facilitate travel arrangements and other bookings
PA/Senior Admin (School of Engineering)
University of Lincoln
Lincoln, Lincolnshire
03.2023 - 07.2024
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Supported Head of School and other members of Senior Team with travel bookings for both UK and overseas.
- Line managed three members of the Admin Team within School
- Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
- Developed databases and filing systems efficacy to improve ease of use.
PA/ Senior Admin (School of Geography)
University of Lincoln
Lincoln, Lincolnshire
08.2016 - 03.2023
- Supporting Head of School to fulfil their responsibilities for academic leadership and management of the School
- Day to day management of administrative activities within the School
- Line managing two members of administrative staff within School of Geography
- Assisting Head of School and other members of academic leadership team with project management
- Liaising with stakeholders, gathering information, providing reports
- Organising and booking of UK and overseas travel for Head of School and other senior members of team
- Organising and leading meetings for various working groups
- Officering and producing minutes for meetings as and when required
- Managing diaries and e-mails for Head of School and Deputy Head of School
- Assisting with recruitment within the School and managing new starters
- Assisting with Finance matters for the School.
HR Assistant – Operational Services
University of Lincoln (Human Resources Dept.)
Lincoln
02.2013 - 08.2016
- Overseeing recruitment of new staff and existing members of University staff within College of Science
- Advertisement of new posts within College of Science, liaising with various recruitment agencies as required
- Liaising with Recruiting Managers with regards to interview arrangements, including booking of rooms and putting together interview schedules
- Contacting successful candidates with details of their interviews and assisting with any queries they may have
- Overseeing interviews ensuring everything runs smoothly assisting candidates and interview panel with any queries
- Supporting Business Advisors where necessary with disciplinary investigations
- Mentoring new members of staff within the team.
PA to Chief Finance Officer
University of Lincoln (Finance Dept.)
Lincoln
03.2015 - 11.2015
- Managing the diary and anticipated workload of Chief Finance Officer and other senior members of the team
- Attending and participating in department manager meetings
- Managing recruitment authorisation process
- Participating in various working groups throughout different areas of the University
- Providing assistance with research where necessary and compiling information
- Looking after Purchase Orders for Finance Department and ensuring payment is made on time
- Assisting members of the wider Finance Team with tasks as and when required.
Clerical Assistant
University of Lincoln (Human Resources Dept.)
Lincoln
07.2010 - 02.2013
- Reception duties including meeting and greeting visitors to the department as well as interview candidates, updating details on the main system and assisting with interview arrangements.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Responded promptly to phone and email inquiries.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Kept office tidy, organised and stocked with supplies.
- Worked with colleagues to streamline administrative processes and improve workflow.
Education
GCSEs -
Abbeylands Secondary School, Addlestone, Surrey
09.1989 - 05.1990
Skills
- Attention to Detail
- Travel arrangements
- Detailed minute-keeping
- Diary management
- Organised multitasker
- Anticipation planning
- Travel bookings
- Meeting coordination
- Administration
- Problem solving / resolution
- Approachable, helpful and good fun!
Accomplishments
- I was instrumental to the successful inception of a brand-new School of Geography at the University of Lincoln.
- I developed and led a project to improve the Post-Graduate Studentship process within College of Science, University of Lincoln
- Over the course of a year, I took charge of and completely changed my health and fitness levels
- As a teenger I was a championship Archer
Affiliations
- I love challenging myself to go outside my comfort zone - I'm adventurous but know my physical limits!
- I love self-development and am currently learning about Ancient Chinese Medicine and Yang Shen, which is a holistic approach to health and well-being by nurturing body, mind and spirit.
- I really enjoy walking and working out.
- My favourite thing to do is be out in nature, especially by the sea - the beach on a winter's day is my favourite.
Timeline
Management Support Officer
Lincolnshire County Council
11.2024 - Current
PA/Senior Admin (School of Engineering)
University of Lincoln
03.2023 - 07.2024
PA/ Senior Admin (School of Geography)
University of Lincoln
08.2016 - 03.2023
PA to Chief Finance Officer
University of Lincoln (Finance Dept.)
03.2015 - 11.2015
HR Assistant – Operational Services
University of Lincoln (Human Resources Dept.)
02.2013 - 08.2016
Clerical Assistant
University of Lincoln (Human Resources Dept.)
07.2010 - 02.2013
GCSEs -
Abbeylands Secondary School, Addlestone, Surrey
09.1989 - 05.1990
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