Fiona Armstrong
UK,United Kingdom
Summary
Results-driven Procurement Specialist with strong expertise in purchasing, vendor relations, and budget management. Experienced in contract administration and cross-functional team coordination, ensuring timely project delivery and operational efficiency. Committed to optimising procurement processes and enhancing organisational performance. Holds Access NI and CTC Clearance, along with Emergency First Aid at Work certification.
Overview
34
34
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Project coordinator
Dalkia UK
Belfast, Antrim
2022.04 - Current
- Coordinated project tasks to ensure on-time completion.
- Improved workflow efficiency with structured planning and coordination of tasks.
- Established clear budgets and cost controls strategies to meet objectives.
- Delivered comprehensive project reports by meticulous documentation of every phase.
- Delegated tasks among team members effectively, promoting productivity.
- Responded promptly to client queries, enhancing customer satisfaction.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Controlled resources by department or project and tracked use in Business Central.
- Confident use of CAFM and Alarm Master Systems
Pharmacy trainee assistant
Boots UK
Carrickfergus, Mid and East Antrim
2021.11 - 2022.04
- Promoted safety and effective use of medication by providing comprehensive advice to patients.
- Resolved patient queries regarding medication under supervision of qualified pharmacist, ensuring accurate information.
- Provided medication information to customers, enhancing their understanding and satisfaction.
- Assisted with the preparation of prescription orders, enhancing pharmacy workflow.
- Worked under supervision of licensed pharmacist by shadowing, asking questions and responding to feedback.
- Handled sensitive patient data respecting confidentiality at all times.
- Assisted in the smooth running of the pharmacy through various administrative tasks.
- Took initiative to support busy teams and complete tasks with minimal supervision.
- Assisted senior colleagues during peak hours.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Organised work spaces to support team efficiency in customer-facing environment.
- Received and unpacked incoming stock, checking inventory against invoice.
- Stored drugs in line with temperature and security requirements.
- Sustained clean and orderly work area to uphold health and safety regulations.
- Merchandised counters with attractive displays to increase pharmacy sales.
Customer service officer
NatWest Group
Glasgow, Glasgow City
1992.08 - 2006.07
- Prioritised tasks based on urgency, ensuring timely completion during the shift.
- Utilised strong communication skills to resolve customer complaints and enhance satisfaction.
- Met daily targets by efficiently managing workload within set timelines.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Improved customer satisfaction by providing prompt and efficient service.
- Facilitated smooth transactions by accurately processing sales and payments.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Conducted regular follow-up calls to boost customer retention and loyalty.
- Streamlined information flow through organised record keeping.
- Delivered high-quality service with attention to detail and professionalism.
- Managed difficult customer situations for maintaining company reputation.
- Addressed customer queries, resulting in enhanced customer confidence.
- Liaised between customers and management for effective resolution of issues.
- Collaborated closely with team members to provide seamless service experience.
- Responded to customer queries and provided excellent customer service.
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded and processed customer data accurately.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Responded to and summarised customer complaints and feedback.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Provided professional and helpful support to new and existing clients.
- Applied best practices to comply with customer service procedures.
- Adhered strictly to policies and procedures for continued company compliance.
- Cross-trained and backed up other customer service managers.
- Resolved complaints through proactive problem-solving, ensuring customer issues were addressed efficiently.
- Updated account information after customer calls for well-maintained data accuracy.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Managed banking and accounts with expert finance knowledge.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Maintained excellent client satisfaction by providing in-depth support.
- Managed in-person and digital correspondence efficiently.
- Prepared necessary forms to complete transactions.
Education
Scottish Highers -
Stonelaw High School
Rutherglen, South Lanarkshire 1984.08 - 1990.05
Scottish O Grades -
Stonelaw High School
Rutherglen, South Lanarkshire 1984.08 - 1990.05
Skills
- Procurement and purchasing
- Customer relationship
- Requirements gathering
- Excel spreadsheet
- Vendor relations
- Scheduling
- Budgeting and finance
- Task prioritisation
- Cross-functional team coordination
- Contract administration
- Time efficiency
- Budgeting and financial analysis
- Initiative taking
- Safety consciousness
- Procurement procedures
- Resilience under pressure
- Customer Service
- Training and Development
Certification
- Emergency First Aid at Work
- CTC Clearance
- Access NI
- Full Clean Drivers Licence since 1990
References
References available upon request.
Timeline
Project coordinator
Dalkia UK
2022.04 - Current
Pharmacy trainee assistant
Boots UK
2021.11 - 2022.04
Customer service officer
NatWest Group
1992.08 - 2006.07
Scottish Highers -
Stonelaw High School
1984.08 - 1990.05
Scottish O Grades -
Stonelaw High School
1984.08 - 1990.05