Fiona Alexander
Kent
Summary
Accomplished administrative professional with extensive expertise in administrative support, adept at managing appointments, handling correspondence, and maintaining office supplies. Demonstrates exceptional multitasking proficiency and organisational flexibility, ensuring seamless coordination of meetings and events. Proficient in Microsoft Office Suite, with strong interpersonal communication skills and a proactive learning approach. Known for maintaining confidentiality and discretion while excelling in vendor liaison, event planning, and team activities. Career goal includes leveraging skills in a dynamic environment to enhance operational efficiency and contribute to organisational success.
Overview
24
24
years of professional experience
Work history
Receptionist/Office Administrator
Driscoll’s
2021.07 - 2026.02
- Receptionist/Office Assistant supporting the smooth running of a busy office environment. Provided front-of-house service, administrative support, and facilities management while ensuring a professional and efficient workplace.
- Handled incoming calls and queries
- Managed schedules, documents, and communications to facilitate smooth office administration across multiple departments.
- Managed meeting room diaries and coordinated visitor bookings
- Organised travel/hotel requests in the UK and abroad
- Ordered and managed stationery supplies and staff refreshments
- Maintained and distributed weekend contact information
- Troubleshot and resolved issues with office equipment
- Liaised with vendors, including vending services, sanitary equipment providers, and PPE suppliers
- Processed expenses
- Experience using Prophet for expenses
- Created purchase orders using Prophet
- Produced weekly Microsoft Teams availability updates
- Managed the company car fleet, including ordering of new vehicles
- Monitored contracts and ensured liability insurance certificates were kept up to date
- Developed an Emergency Playbook outlining procedures in the event of a disaster
- Organised logistics, schedules, and resources for event planning, ensuring successful gatherings.
- Key Responsibilities
Personal Assistant / Receptionist
Grovewood Wealth Management Ltd
2016.12 - 2020.08
- Provided comprehensive administrative and front-of-house support within a busy financial services environment. Acted as a key point of contact for clients, advisers, and providers while ensuring the smooth and efficient running of the office.
- Delivered full receptionist duties, maintaining a professional and welcoming environment
- Liaised with clients, ensuring they were directed to the appropriate adviser or provided with accurate information
- Managed diaries and scheduled appointments for advisers
- Handled incoming and outgoing correspondence, including scanning, prioritising, and flagging items for action
- Updated and maintained the client database to ensure records were accurate and compliant
- Contacted providers to obtain up-to-date information on existing client policies
- Processed and managed expense claims, ensuring compliance and accuracy in financial reporting.
- Completed and issued Letters of Authority to obtain policy information from providers
- Organised client and company events, including venue booking, catering, speakers, and invitations
- Defined key responsibilities and processes for the role, contributing to clear expectations and workflow.
- Managed office operations, facilitating a productive environment and supporting team effectiveness.
Personal Assistant to the Managing Director and Advisers
A V Trinity Ltd
2013.02 - 2016.07
- Provided high-level administrative and secretarial support to the Managing Director and four Advisers within a busy financial services environment. Acted as a key point of contact for clients and professional partners while ensuring the smooth running of the office.
- Provided comprehensive secretarial support, managing personal correspondence for the Managing Director to ensure effective communication
- Worked closely with advisers and the client services team to coordinate diaries and appointments
- Liaised with clients, building strong relationships and ensuring a positive experience
- Welcomed and hosted clients during on-site meetings
- Executed full receptionist duties, creating a professional front-of-house presence to enhance client perception
- Clarified primary duties and responsibilities of role to enhance operational understanding
- Updated and maintained the client database to ensure accurate and compliant records
Executive Assistant to the Chief Executive
Burswood Christian Healing Hospital
2012.02 - 2013.02
- Delivered comprehensive secretarial and administrative support to the Chief Executive, facilitating effective decision-making and communication.
- Coordinated Chief Executive’s diary, appointments, and scheduling, optimising time management and prioritisation.
- Prepare accurate and timely minutes for internal meetings and regular Trustee meetings.
- Plan, organise, and deliver events, ensuring smooth logistics and communication.
- Supported various departments with administrative tasks, contributing to overall operational efficiency.
Personal Assistant to the Medical Director
The Priory, Ticehurst
2011.10 - 2012.02
- Established new position to provide dedicated support to Medical Director.
- Completed role after three months due to internal restructure and relocation of Medical Director, resulting in position being discontinued.
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Assisted in project management, contributed to successful completion of crucial projects.
- Ensured smooth business travel arrangements for senior management.
Executive Assistant to the Chief Executive
Burswood Christian Healing Hospital
2011.06 - 2011.09
- Managed Chief Executive’s diary and appointments, optimising daily scheduling for maximum efficiency.
- Delivered secretarial and administrative support to Chief Executive, facilitating effective operations.
- Covered Chief Executive’s Personal Assistant role during period of sick leave, ensuring continuity of support.
- Planned and coordinated events, ensuring effective organisation and communication.
- Took accurate minutes at internal meetings and regular Trustee meetings.
- Provided administrative support to various departments, ensuring effective operations.
The Sandwich Shop, Wadhurst
2006.01 - 2011.01
- Successfully owned and operated a small village sandwich shop for five years, overseeing all aspects of the business including customer service, stock management, food preparation, budgeting, and day-to-day operations.
Personal Assistant to the Deputy Chief Executive, Head of Finance and Fundraising
The Countryside Alliance
2002.05 - 2005.10
- Coordinated and supported fundraising meetings with county co-ordinators, facilitating effective collaboration.
- Managed diaries and appointments, ensuring efficient scheduling for optimal daily operations.
- Delivered a wide range of secretarial and administrative support, ensuring a consistently high level of assistance.
- Attended meetings and prepared accurate, timely minutes.
- Produced engaging PowerPoint presentations, enhancing communication for internal and external stakeholders.
- Processed incoming data and ensured all payments were accurately logged, acknowledged, and recorded.
- Completed audio typing tasks with accuracy and efficiency.
- Provided flexible support to the general office team.
Education
CSE English, CSE French -
Selwyn School for Girls
Gloucester, GloucestershireSkills
- Reception and administrative support
- Appointment management
- Meeting and event scheduling
- Correspondence handling
- Email management
- Invoice processing expertise
- Office supplies ordering
- Computer literacy
- Microsoft Office proficiency
- Meeting room setup
- Event planning
- Vendor liaison
- Conference coordination
- Attention to detail
- Multitasking proficiency
- Organisational skills
- Organisational flexibility
- Confidentiality and discretion
- Interpersonal communication skills
- Team collaboration and independence
- Proactive learning approach
- VIP relations
- Reception area upkeep
References
References available upon request.
Timeline
Receptionist/Office Administrator
Driscoll’s
2021.07 - 2026.02
Personal Assistant / Receptionist
Grovewood Wealth Management Ltd
2016.12 - 2020.08
Personal Assistant to the Managing Director and Advisers
A V Trinity Ltd
2013.02 - 2016.07
Executive Assistant to the Chief Executive
Burswood Christian Healing Hospital
2012.02 - 2013.02
Personal Assistant to the Medical Director
The Priory, Ticehurst
2011.10 - 2012.02
Executive Assistant to the Chief Executive
Burswood Christian Healing Hospital
2011.06 - 2011.09
The Sandwich Shop, Wadhurst
2006.01 - 2011.01
Personal Assistant to the Deputy Chief Executive, Head of Finance and Fundraising
The Countryside Alliance
2002.05 - 2005.10
CSE English, CSE French -
Selwyn School for Girls