Summary
Overview
Work history
Education
Skills
Hobbies and Interests
It Literacy
Timeline
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Finn Davies-Clark

North Berwick

Summary

Skilled information professional with strong background in data management, analysis, and dissemination. Proven track record of enhancing organisational efficiency through effective information systems and strategies. Known for collaborative approach and adaptability, ensuring seamless team integration and reliable results. Proficient in database management, data visualisation, with focus on optimizing information flow and accessibility.

Overview

8
8
years of professional experience

Work history

Guest Experience Coordinator

Golf Traveller
St Andrews, Fife
04.2025 - Current
  • Handled emergency situations at the 153rd Open Championship and calmly ensuring safety and wellbeing of guests.
  • Managed high value guest relationships proactively in destinations such as Torrey Pines & St Andrews, leading to repeat business and positive reviews.

Golf Guest Service Supervisor

Fairmont Banff Springs
04.2024 - 10.2024
  • Led 7-9 person team throughout the season, conducting staff appraisals, audits, and performance management to develop team communication methods in high pressure situations
  • Co-ordinated 144-person golf event successfully delivering outstanding experience and responding to last-minute amendments from organisers in a dynamic environment
  • Through hard work of the team we achieved highest club 59 audit scores within the Fairmont course portfolio achieving podium status of 85%> in guest service.

Golf Guest Services, Reservations Agent

Fairmont Chateau Whistler
10.2022 - 04.2024

Regulation Analyst

SSE
08.2021 - 09.2022
  • Managed stakeholder relationship between DUCSA (Distribution Connection and Use of System Agreement) and SSE Business Energy
  • This required a collaborative approach between Legal and Distributed Network team to maintain larger organisational consensus limiting contrasting votes on changes within SSE plc
  • Researched and attended Ofgem, BEIS, and DUCSA workshops to capture discussion points and next steps
  • Subsequently, this would be communicated back to Senior Executives to support future strategic decision making
  • Drafted and communicated regulatory data submissions to Ofgem and DCUSA guaranteeing SSE Business Energy interests were captured in regulator and code bodies
  • High wholesale prices during my role created a large amount of uncertainty for the UK energy market and this shaped my experience
  • This included heavier government & regulatory intervention therefore I built knowledge in gathering data in times of industry crisis
  • SSE Energy Business incurred no regulatory fines or penalties during my time or subsequently

Business Development Graduate

SSE
08.2019 - 08.2021
  • Drove the structure, objectives, and development of the pilot graduate programme
  • In taking ownership I built the skills to proactively shape goals while contributing to function rotated to
  • Managed the BPSS enrolment and accreditation for the operations teams to ensure critical national infrastructure account confidence
  • Successful delivery of telecommunication products and services by capturing project requirements, specifying the quality of the deliverables, estimating resources and timescales
  • Project managed the implementation of a sales training project in conjunction with the sales transformation programme ensuring relevant stakeholders were aligned on the progress and benefits to the organisation
  • Received a Gold award for delivery of a project I deployed through exceeding Boundless Networks expectations of the delivery process

Quality and Environmental Intern

Vallourec Oil and Gas UK Ltd
08.2017 - 07.2018
  • Supported the QHSE team in the transition of VOGUK's existing Quality and Environmental document management systems to the latest revision issued by the International Standards Organisation (ISO9001/14001:2015)
  • Conducted internal auditing ranging from activities on the shop floor to office activities to ensure Vallourec could meet the stated ISO requirements
  • VOGUK successfully transitioned its standards with limited minor non-compliances from the Lloyd's Register Quality Assurance audit

Education

Management with Marketing (BA Hons) -

Robert Gordon University
Aberdeen
2019

Skills

  • Delegation and supervision
  • Event planning expertise
  • Patience during stressful situations
  • Decision-Making aptitude
  • Interpersonal interaction

Hobbies and Interests

My passions outside my career include sport, travelling and cooking. The achievement I am proudest of is representing Scotland Students in the Universities 4 Nations tournament competing against the home nations.

It Literacy

Utilised software packages throughout roles and projects including; Word, Excel, PowerPoint, Visio Microsoft Project. Furthered competence through online and peer-to-peer learning.

Timeline

Guest Experience Coordinator

Golf Traveller
04.2025 - Current

Golf Guest Service Supervisor

Fairmont Banff Springs
04.2024 - 10.2024

Golf Guest Services, Reservations Agent

Fairmont Chateau Whistler
10.2022 - 04.2024

Regulation Analyst

SSE
08.2021 - 09.2022

Business Development Graduate

SSE
08.2019 - 08.2021

Quality and Environmental Intern

Vallourec Oil and Gas UK Ltd
08.2017 - 07.2018

Management with Marketing (BA Hons) -

Robert Gordon University

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Finn Davies-Clark