Finley Chase
Lowestoft,Suffolk
Summary
Dynamic and high-energy professional with a strong foundation in customer engagement and service excellence. Demonstrates expertise in food safety standards, bartending techniques, and drink preparation, complemented by a positive attitude and extensive liquor knowledge. Skilled in upselling techniques, creative presentation, and team collaboration to enhance customer satisfaction. Committed to maintaining cleanliness standards and health and safety protocols while effectively managing stress in fast-paced environments. Aspires to leverage multitasking aptitude and drink recommendation skills to elevate the customer experience further.
Offering strong customer service skills and friendly demeanour. Knowledgeable about handling cash, multitasking in busy environments, and maintaining cleanliness and organisation. Ready to use and develop communication, teamwork, and time management skills in [Desired Position] role.
Overview
3
3
years of professional experience
1
1
Certification
Work history
barman
the hotel victoria
Lowestoft, suffolk
06.2025 - Current
- Maintained cleanliness of bar area for an inviting atmosphere.
- Built rapport with regulars to encourage repeat business.
- Used polite and friendly communication skills to create a welcoming environment.
- Adapted quickly during busy periods to meet customer demands efficiently.
- Performed opening and closing duties daily, ensuring readiness for trade.
- Coordinated with kitchen staff for timely delivery of food orders in the bar area.
- Boosted sales with effective upselling techniques.
- Managed stock levels to keep supply in line with demand.
Zoo keeper , barista
africa alive
Lowestoft, suffolk
01.2025 - 08.2025
- Provided informative talks to visitors, improving public understanding of conservation issues.
- Ensured animal welfare by performing daily health checks.
- Reduced stress in animals through the creation of enrichment activities.
- Organised special events at the zoo to engage local community involvement.
- Used various styling techniques to meet client specifications.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- working within the cafe when needed dealing with high stress and bust times
- making and serving high quality coffes
Dog trainer
uggeslshall kennels
brampton, suffolk
06.2023 - 01.2025
- Conducted behavioural assessments for identifying specific training requirements.
- Provided advice to pet owners on nutrition, health and general care for holistic development of the pet.
- Collaborated with veterinarians to ensure health considerations were incorporated into individualised training plans; resulted in optimal well-being of the animals.
- Advised clients on safe practices at home reducing instances of accidents involving their pets.
- Taught specific commands to the dog, assisting the owner in delivering the same commands for excellent results.
Sandwich artist
subway
Lowestoft, suffolk
05.2024 - 08.2024
- Created appealing sandwich displays for increased sales potential.
- Showcased creativity whilst designing custom sandwiches based on customers' preferences.
- Maintained cleanliness of work area to ensure food safety standards.
- Handled cash transactions, ensuring accurate exchange and secure storage.
- Upheld store cleanliness standards, resulting in positive health inspections.
- Demonstrated proper food handling and safety standards.
- Warmly greeted customers and proactively reduced wait times.
Education
Diploma of Higher Education - sports and physcial activity
norwich CSF
Norwich, Norfolk 09.2023 - 04/2025
GCSEs -
pakefield high school
Lowestoft, Suffolk 09.2018 - 05/2023
Skills
- Customer engagement
- Food safety standards
- Upselling techniques
- Stress management
- Team collaboration
- Creative presentation
- Service excellence
- Health and safety
- Multitasking aptitude
- Bartending techniques
- Cleanliness standards adherence
- High energy levels
- Drink preparation
- Positive attitude
- Liquor knowledge
- Layering drinks
- Drink recommendation
Affiliations
- my hobbies and interest are playing football , going to the gym to keep fit and active
Certification
driving licences