Summary
Overview
Work History
Education
Skills
sections.external_links.name
Affiliations
Interests
Timeline
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Finley Bowles

Horsham,West Sussex

Summary

Highly organised and detail-oriented professional with extensive experience in customer service and sales. Demonstrates exceptional multitasking abilities, active listening, and conflict resolution skills. Proficient in POS systems and known for being a quick learner. Strong team player with a proven track record of enhancing customer satisfaction and driving sales growth.

Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work History

Barista

Heartworks Coffee
Holmbury St Mary, Surrey
02.2022 - Current
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Created speciality drinks according to exact customer requests and preferences.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Totalled bills and accepted cash, card and mobile payments.

Duty manager

The Half Moon Kirdford
Kirdford, West Sussex
12.2022 - 10.2024
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Stored cash floats and delivered secure banking procedures.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Handled guest complaints to protect brand reputation.
  • Oversaw inventory and stock management, optimising levels for operational continuity.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Enforced health and safety procedures to prioritise staff and customer wellbeing.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Photographed high-quality images for both print and internet distribution.
  • Coordinated logistics operations according to stakeholder, supplier and client needs.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Maximised profitability by promoting menu knowledge and suggestive selling techniques.
  • Provided exceptional customer dining experience, pairing wine effectively to match menu selections and budgetary concerns.

Paper deliverer

cranleigh magazine
Rudgwick, West Sussex
03.2021 - 03.2023
  • Followed assigned routes for accurate, on-time newspaper delivery.
  • Located hard-to-find houses and apartments.
  • Delivered papers on schedule to meet needs of individual and business customers.
  • Handled newspaper sorting and assembly, bagging up with care for customer delivery.
  • Sorted and counted newspapers to deliver exact quantities.

Education

GCSEs - English , Maths , Science (Combined) , PE , Geography , Religious Studies , Art

The Weald School
Billingshurst, West Sussex
09.2017 - 06.2022

A-Levels - PE

Godalming College
Godalming
09.2022 - 06.2024

A-Levels - Media , Film and TV

Godalming College
Godalming
09.2022 - 06.2024

A-Levels - Media , Film and TV

Godalming College
Godalming
09.2022 - 06.2024

Skills

  • Team player
  • Customer Service
  • Multitasking
  • Attention to Detail
  • POS Systems
  • Sales expertise
  • Active listening
  • Highly organised
  • Quick learner
  • Conflict Resolution

Affiliations

  • DJ
  • Music Production
  • Social Media
  • Sports

Interests

With a decade of experience in DJing and a year in music production, I have honed my skills in crafting engaging musical experiences that resonate with diverse audiences. My passion for music drives me to create original tracks and remixes, blending various genres to evoke emotion and energy on the dance floor. I thrive on the joy my music brings to others, whether through live performances or recorded tracks . I continuously evolve my sound ensuring each set and production reflects my artistic vision while connecting with listeners on a deeper level. I have recently played sets at thirty3hz in Guildford , which has allowed me to gain experience in the industry , this is due to me planning ahead , and emailing , because of my drive and passion within the music industry.


In addition to my DJing and production work, I actively manage my own social media presence, where I share my music, mixes, and insights into the creative process. By staying attuned to current trends, I effectively engage with my audience, resulting in substantial growth. Over August 2024 alone, my page reached an audience of over 260,000, with some videos garnering more than 160,000 views. This platform not only showcases my work but also fosters a vibrant community of music enthusiasts who connect over shared passions.



Timeline

Duty manager

The Half Moon Kirdford
12.2022 - 10.2024

A-Levels - PE

Godalming College
09.2022 - 06.2024

A-Levels - Media , Film and TV

Godalming College
09.2022 - 06.2024

A-Levels - Media , Film and TV

Godalming College
09.2022 - 06.2024

Barista

Heartworks Coffee
02.2022 - Current

Paper deliverer

cranleigh magazine
03.2021 - 03.2023

GCSEs - English , Maths , Science (Combined) , PE , Geography , Religious Studies , Art

The Weald School
09.2017 - 06.2022
Finley Bowles