finlay skelhorn
Liverpool,Merseyside
Summary
I am a student who has been dedicated to my education and my role as a team member with consistent motivation over the past four years. My time of employment with Gregg's has allowed me to grow my confidence, particularly in a fast paced work environment, whilst maintaining excellent service to my customers. The skills I have developed have grown alongside this confidence providing me the mentality to be able to adapt and work under any necessary circumstances whether that be as a team or as a committed individual effectively managing my duties. I possess effective skills in resolving and mediating issues I am met with in my environment and consistently being a reliable team player.
Overview
3
3
years of professional experience
Work History
Team member
Greggs Bakery
liverpool
05.2023 - Current
- Managed customer complaints with empathy and professionalism, resolving issues swiftly to uphold customer trust.
- Collaborated with team members to enhance customer service, resulting in improved customer satisfaction.
- Adapted to multiple roles within the team, supporting team objectives and success.
Education
Law
University of Liverpool
Liverpool 2025 - Current
Level 3 access to HE diploma, - History, English Literature, Criminology.
City of Liverpool college
Liverpool 2024 - 2025
A-Levels - Law, Criminology.
Carmel college, Eccleston
St Helens. 2021 - 2023
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Health and safety standards
- Handling cash
- Cleaning and sanitising
- Hospitality and foodservice
- Trained in food safety guidelines
- Punctuality
Hobbies and interests
- Reading
- Music - learning instrument's
- Travelling
- Art
Timeline
Team member
Greggs Bakery
05.2023 - Current
A-Levels - Law, Criminology.
Carmel college, Eccleston
2021 - 2023
Level 3 access to HE diploma, - History, English Literature, Criminology.
City of Liverpool college
2024 - 2025
Law
University of Liverpool
2025 - Current