Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Career Goals
Timeline
Generic
Finlay Rowan

Finlay Rowan

London

Summary

Accomplished professional with 5 years of coaching and operations management experience. Currently leading tennis coaching sessions, utilising strong interaction and planning skills. Former Chief Operating Officer at Payday Vintage, focused on enhancing customer satisfaction and operational efficiency. Aspires to leverage coaching expertise and leadership skills in a new industry. Highly capable with a background in multiple customer service and hospitality industries.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Tennis Coach

National Tennis Association/ Self Employed
Southwark, London
04.2025 - Current
  • Leading group coaching sessions, fostering player development, building confidence in established techniques.
  • Coordinating events, training programmes, adapting approaches to meet individual player needs.
  • Creating a positive training environment that encourages player engagement and skill improvement for 50+ players.
  • Supporting team dynamics through effective communication, feedback, and support to players.

Chief Operating Officer

Payday Vintage
Norwich, Norfolk
11.2020 - 05.2025
  • The company's social media presence, which is a primary source of customers, has increased threefold since joining. From 100,000 follower to 250,000+ on Instagram.
  • Received and processed stock using the self-made inventory management system.
  • Promoted continuous improvement by problem-solving, shared suggestions to optimise team operations.
  • Leveraged strategic networking to create new business opportunities.
  • Identified and resolved operational issues impacting productivity, performance, or profitability.
  • Represented the company in public forums, enhancing brand reputation and visibility.
  • Formulated business development strategies to expand market presence. (Social Media)
  • Liaised regularly with the CEO to align strategies and objectives.
  • Streamlined operational procedures, enhancing overall efficiency.
  • Championed a customer-centric approach, resulting in enhanced client satisfaction.

Tennis Coach

Acle Tennis Club
Norwich, Norfolk
09.2023 - 04.2025
  • Supported the smooth running of events by arriving on time and well equipped.
  • Maintained safe training environments to minimise the risk of injury.
  • Built strong rapport with players and created a positive, motivational training environment.
  • Provided constructive criticism after each session, helping players identify areas for improvement.
  • Fostered a positive team environment with effective communication and feedback.
  • Planned and executed dynamic tennis coaching sessions tailored to individual and group skill levels.
  • Demonstrated techniques and strategies, fostering players' technical proficiency and game understanding for 50+ youth players.
  • Adapted coaching and leadership styles to suit individual needs for maximised athlete engagement.

Padel Coach

Blazing Padels
Norwich, Norfolk
09.2024 - 03.2025
  • Prioritised safety during all training sessions by enforcing strict adherence to guidelines and procedures.
  • Educated participants on acceptable behaviour, and standards of play.
  • Developed trusted rapport with teams and individuals to understand strengths, weaknesses, and motivations.
  • Collaborated with other coaches for the exchange of ideas and methods.
  • Worked with large quantities of players on restricted court space, showing good organisational skills and adaptability.

Bartender

Makers House/ Hawthorne
Norwich, Norfolk
04.2021 - 07.2023
  • Developed rapport with regular patrons, fostering a loyal customer base.
  • Readied glasses, garnishes, ice, and other bar equipment prior to opening hours, ensuring readiness for service.
  • Coordinated daily replenishment and stock resets to maintain an organised, tidy bar space.
  • Input orders into the register, calculate bills, and collect payments.
  • Adapted quickly to different situations, maintaining efficiency even under pressure.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Key Worker

NHS
Norwich, Norfolk
06.2020 - 06.2021
  • Managed difficult situations calmly while maintaining professional conduct.
  • Participated in team meetings and training sessions to stay updated on best practices in healthcare provision.
  • Delivered high standards of care by adhering to organisational policies and procedures.
  • Maintained a safe environment for vulnerable individuals by enforcing health and safety regulations.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity, as well as acquiring new skills.

Education

Associates Degree - Business Management

Harford Community College
Baltimore, USA
08.2018 - 05.2020

A-Levels - Accounting, Economics and Law

Langley Sixth Form
Norwich, Norfolk
09.2016 - 06.2018

GCSEs - Maths, English Literature & Language, Science, ICT, Business Studies, Physical Education and Spanish

Langley Secondary School
Norwich, Norfolk
09.2014 - 06.2016

Skills

  • Positive attitude, and self-motivation
  • Excellent work ethic
  • Decision-making ability
  • Resilience under pressure and stress
  • Performance analysis
  • Client relationship management
  • Team-building
  • Time management

Accomplishments

  • Involved in sports teams all of my life, elected captain at every level and age group.
  • Ranked inside the top 50 in the UK for tennis as a junior.
  • On college's honours list for achieving a 4.0 (highest possible) GPA in last semester in the U.S.

Certification

  • LTA Level 1&2 qualified tennis coach.
  • LTA Level 1 qualified padel coach, having just completed Level 2 course.
  • MarketingLab BrandPRO Strategy Simulator C

Career Goals

  • I want to breakthrough into multiple industries.
  • Achieve success in different fields.
  • Scale my way up the ladder at a well respected company.
  • Gain vast experience in different lanes of business.

Timeline

Tennis Coach

National Tennis Association/ Self Employed
04.2025 - Current

Padel Coach

Blazing Padels
09.2024 - 03.2025

Tennis Coach

Acle Tennis Club
09.2023 - 04.2025

Bartender

Makers House/ Hawthorne
04.2021 - 07.2023

Chief Operating Officer

Payday Vintage
11.2020 - 05.2025

Key Worker

NHS
06.2020 - 06.2021

Associates Degree - Business Management

Harford Community College
08.2018 - 05.2020

A-Levels - Accounting, Economics and Law

Langley Sixth Form
09.2016 - 06.2018

GCSEs - Maths, English Literature & Language, Science, ICT, Business Studies, Physical Education and Spanish

Langley Secondary School
09.2014 - 06.2016

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Finlay Rowan