Summary
Overview
Work history
Education
Skills
Accomplishments
hobbies
Timeline
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Finlay Reynolds

Tamworth,England

Summary

Dedicated professional with expertise in food presentation and quality control, complemented by strong hospitality and customer service skills. Demonstrates exceptional decision making and situational awareness, ensuring seamless operations during peak times. Proven leadership in maintaining store cleanliness and handling difficult customers, while excelling in teamwork and communication excellence. Flexible schedule availability supports stock replenishment needs, contributing to overall business success. Aspires to further enhance skills within the hospitality industry, driving customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work history

Crew Member

McDonald's
tamworth, England
08.2023 - 04.2024
  • Delivered fast, accurate service for positive customer experience.
  • Offered flexibility to work changing breakfast, lunch and dinner shifts
  • Employed multitasking skills to switch fluidly between various activities and cope with high demand.
  • Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
  • Completed cleaning and serving tasks to high-quality standards.
  • Handled customer complaints with empathy and professionalism, working to resolve issues quickly.

Retail assistant

Asda
Tamworth, Staffordshire
04.2024 - 09.2025
  • Provided coverage during peak times to manage customer flow effectively.
  • Delivered excellent customer service by answering queries and providing product information.
  • Supported team members for improved operational efficiency.
  • Assisted in stock replenishment to maintain store appearance.
  • Resolved customer complaints, ensuring satisfaction and repeat business.

Education

GCSEs - BTEC level 1/2 principles of applied science

Birmingham metropolitan college
2023 - 2024

GCSEs -

The Wilnecote high school
Tamworth, Staffordshire
2018 - 2023

Skills

  • Food presentation
  • Food quality control
  • Hospitality and customer service
  • Decision making
  • Situational awareness
  • Teamwork
  • Leadership
  • Store cleanliness maintenance
  • Adaptable to peak times
  • Communication excellence
  • Flexible schedule availability
  • Handling difficult customers
  • Stock replenishment

Accomplishments

  • Bronze idea award
  • youth first aid

hobbies

  • Basketball
  • Reading
  • Socialising with friends
  • chess

Timeline

Retail assistant

Asda
04.2024 - 09.2025

Crew Member

McDonald's
08.2023 - 04.2024

GCSEs - BTEC level 1/2 principles of applied science

Birmingham metropolitan college
2023 - 2024

GCSEs -

The Wilnecote high school
2018 - 2023

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Finlay Reynolds