Finbarr OSullivan
Eastleigh,Hampshire
Summary
Confident individual with strong communication, teamwork and problem-solving strengths. Brings reliability, initiative and a calm approach to new tasks and changing priorities. Eager to support colleagues, learn quickly and contribute to positive results across busy work settings.
Overview
4
4
years of professional experience
Work History
Trainee assistant manager pub with rooms
The Kings Head
Winchester, Hampshire
09.2026 - Current
- Trained staff in delivering first-class service for exceptional customer feedback.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Worked with energy and enthusiasm, leading by example to motivate high-performing, driven hospitality teams.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Coordinated polished and professional reception for guests.
- Liaised with the kitchen team to design seasonal menus, enhancing dining experiences and increasing repeat business.
- Actioned customer feedback to improve hotel services and facilities.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
Waiter
The Pig Brockenhurst
Lymington , Hampshire
08.2023 - 09.2026
- Greet new customers and arrange immediate seating assistance for arrivals.
- Process payments accurately, managing cash and card transactions, splitting bills requested.
- Present menus daily, explain specials, and recommend options aligned to preferences.
- Suggested menu items and related beverages matching guest preferences.
- Checked accuracy of completed orders and delivered to customers at tables.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Compiled feedback from customers to provide to management, aiding in the improvement of service and menu offerings.
- Coordinated with senior management to implement strategic plans for revenue growth.
Business Administration Apprentice
Passionate About Care
Petersfied , Hampshire
03.2023 - 08.2023
- Answering telephone enquiries from Clients, families and business partners including GP surgeries, pharmacies.
- Facilitated internal and external communication by acting as the first point of contact for enquiries.
- Managed daily administrative tasks, including filing, photocopying, and data entry, to support office operations efficiently.
- Filed documents in clear, orderly sequences, aiding ease of use and retrieval.
- Photocopied and printed documents for office team members.
Education
GCSEs - GCSE
Kings School Fair Oak
Eastleigh, HAM01-2023
Skills
- Sensitive communication
- Patient liaison
- Family engagement
- Team coordination
- Conflict resolution
- Customer service
- Office administration
- Information handling
- Food hygiene training
- Calm under pressure
- Relationship building
- Exceptional communication
- Time management
- Communication excellence
- Emotional resilience
- Errand running
- Respectful demeanor
- Diversity awareness
- Relationship Management
Hobbies and interests
- I am a keen football fan, I support AFC Wimbledon and get to matches whenever I can.
Additional Information
- Unfortunately at the moment I am unable to drive due to recent diagnosis of epilepsy.
Timeline
Trainee assistant manager pub with rooms
The Kings Head
09.2026 - Current
Waiter
The Pig Brockenhurst
08.2023 - 09.2026
Business Administration Apprentice
Passionate About Care
03.2023 - 08.2023
GCSEs - GCSE
Kings School Fair Oak