Fina Fisher
Summary
A highly organised and experienced administrator with strong expertise supporting multidisciplinary clinical teams across respiratory, AHP, endoscopy, outpatient and community services. I bring extensive experience in managing complex clinical diaries, coordinating patient pathways, handling sensitive enquiries, and maintaining accurate health records using systems such as Rio, Medway (Careflow), Cerner, ICE and ORMIS. I have a proven ability to liaise effectively with patients, families, clinicians, external agencies and wider stakeholders, always demonstrating professionalism, confidentiality and a neuro-affirming approach. I am skilled in data collection, reporting, performance monitoring, managing shared inboxes, preparing documentation, and supporting service leads with meetings, scheduling and administrative operations. Known for my calm communication style, attention to detail, and proactive attitude, I work well both independently and as part of a team, contributing to smooth service delivery and improved patient experience.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Respiratory Administrator
Royal Free London NHS Foundation Trust
2024.09 - 2026.03
- Provide high-quality, comprehensive administrative support to the community Respiratory team
- Manage diaries, schedules, appointments and meetings for clinicians and team members.
- Coordinate resources effectively and support the smooth running of the service.
- Provide non-clinical information and support to patients, carers and members of the public
- Act as the first point of contact, answering and directing telephone calls and enquiries.
- Facilitate effective communication within the multidisciplinary team to ensure seamless service delivery.
- Coordinate and organise team meetings, workshops and training sessions, including taking minutes.
- Produce statistical performance information and ad-hoc patient data reports for management.
- Prepare reports and presentations for internal and external stakeholders.
- Monitor and manage stock levels and equipment, ensuring timely procurement and replenishment.
- Maintain strict confidentiality when handling sensitive health information. Assist with induction and orientation of new staff members.
AHP Administrator
Whittington Health NHS Trust
2022.07 - 2023.10
- Responsible for handling the administration and organisation of student placement for AHPs, managing queries from HEIs, students, and staff and ensuring they are resolved.
- Responsible for organising meetings, booking rooms, developing agendas, for the AHP Leadership Group and managing the diary for the Deputy Director of AHP
- Responsible for purchase orders and ensuring that payment processes are completed.
- Manage shared inboxes, handling all queries, bookings and ad-hoc requests; ensuring requests are dealt with in a timely efficient manner and communication to stakeholders is clear.
Administrative Assistant
Ellern Mede Barnet
2022.04 - 2022.06
- Ensuring clinical diaries are managed, booking rooms, patient appointments, and professional meetings, and resolving any queries
- General clerical duties including photocopying, data entering, scanning and electronic filing
- Ensure and deal with inquiries and record the necessary details on the inquiry tracking system
- Booking blood collection
- Admission and discharge inpatients from clinical system, maintaining beds movements.
- Update Patient list with accurate information on admissions and discharges
- Temporary work
Administrative Assistant
TLC Care-Carlton Court Care Home
2021.12 - 2022.03
- To accurately record and up-date information on personnel record files
- Maintain training records for both mandatory and regulatory requirements.
- Order uniforms and badges where they are in use.
- Organising stationery orders and liaising with suppliers
- Undertake checks on PIN numbers and Visa expiry dates and CRB checks on the required renewal dates.
- Process pre-admission, admission and discharge documents for our members
- Support the HR & Finance Administrator by preparing contracts and invoices for new members including any fees.
- Short term contract
Administrative Coordinator
Whittington Health NHS Trust
2019.03 - 2020.03
- Responsible for handling any queries or complaints related to clinics, referrals, bookings, and waiting times from patients, managers, or clinicians. I always appropriately deal with these issues and escalate any serious concerns to the appropriate manager.
- As part of my role, I also ensured that general administrative tasks associated with registering new patients, referrals, appointments, and waiting lists are completed to the expected standards. I manage clinical diaries, which include booking rooms, arranging professional meetings, and resolving any queries with clinicians.
- I monitor and order stationery, leaflets, clinical and general supplies to ensure smooth operations, and request orders from the line manager as necessary. Additionally, I liaise with interpreting services to book interpreters where appropriate.
- It was also my responsibility to maintain patient discharge details promptly and transfer patients on IT systems to different wards, community, or their own home areas as appropriate.
- COVID-19/Maternity leave April 2020-Dec 2021
Endoscopy Waiting List Coordinator
Whittington Health NHS Trust
2018.07 - 2019.10
- Responsible for co-coordinating patient waiting lists efficiently and effectively.
- Ensuring that patient waiting list information is properly and accurately maintained and that patients on the list are allocated appointment dates within the Trust’s waiting time standards.
- Responsible for the correct and timely input of patient information onto MEDWAY.
- Ensuring all urgent referrals are dealt with by Patient Access policy.
- Ensuring patients receive all relevant information regarding the date of their planned admission promptly.
Outpatients Clinic Coordinator
Royal Free London NHS Foundation Trust Barnet Hospital
2018.01 - 2018.07
- Answer telephone calls/emails and deal with enquiries in a helpful and courteous manner, use initiative and discretion or direct the call to the appropriate staff member.
- Deal with upset, angry or difficult customers in a calm, professional and re-assuring manner. Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
- Ensure all patient demographics and contact details are entered correctly and kept up to date on Cerner.
Administrative assistant
Angolan Community Association
London
2009.01 - 2010.12
- Supported accurate record-keeping with proficient data entry skills.
- Managed front desk duties to ensure smooth operation of reception area.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Temporary Feedback Officer
Homes for Haringey
London
2008.06 - 2009.01
- logging complaints/comments/suggestions memberMP and enquiries in the appropriate system.
- Providing an effective referral to the relevant council department
- Handling and processing complaints once logged
Temporary Telephonist
Jemma Toyota Service
Tottenham, London
2008.05 - 2008.06
- Routed emergency calls appropriately without delay.
- Updated company's database frequently with accurate information for record keeping purposes.
- Directed calls to appropriate departments for swift resolution of enquiries.
- Logging calls using e-Good Manners
- Carrying out basic administrative tasks
Temporary Administrative Officer
Homes for Haringey
London
2008.01 - 2008.04
- Offered administrative support to the management team resulting in enhanced operations.
- Prioritised tasks for timely completion of projects.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Organised filing system for important and confidential office documents.
- Separated tenancy management files from income collection files into a centralised office Indexing
- Indexing files into customised cabinet
- Differentiating possession letters from eviction orders
- Handling confidential documents
Administrative receptionist
City of London Business college
London
2003.09 - 2008.01
- Maintained accurate logs of visitor entries for security purposes.
- Completed data entry tasks whilst adhering to strict deadlines.
- Assisted with administrative tasks.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Answered and helped resolve enquiries from clients and general public.
- Assisted with set up of ID card and access permissions for students
- Handled office petty cash and maintained flawless records.
Education
Diploma - Health and Social Care
The Open University
2005.10 - 6 2007
Diploma - Social Policy and the Care Sector
Birkbeck College, University of London
2004.09 - 6 2005
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Barnet college
2001.09 - 6 2003
Skills
- Attention to Detail
- Microsoft office suite proficiency
- Organisation and prioritisation
- Written and verbal communication
- Communication proficiency
- Customer Service
- Interpersonal communication
- Data analysis
Certification
- Mar 2006-Jun 2006 DCAS Business School Sage Line 50
- Jan 2004-Jun 2004 Certificate in spreadsheet processing Techniques City & Guilds
- Jan 2005-Jun 2005 Certificate in word processing Techniques City & Guilds
- Jan 2004-Apr 2004 Certificate in practical data processing City & Guilds
- GCSEs: English and English Literature; Mathematics; Science, GNVQ Intermediate Health and Social Care
Hobbies& Interest
I am on the Board of trustee for CARIS Haringey. I have been involved with this charity since 2013 and very much enjoy being part of the team. I enjoy cooking, computing, music and painting.
Timeline
Respiratory Administrator
Royal Free London NHS Foundation Trust
2024.09 - 2026.03
AHP Administrator
Whittington Health NHS Trust
2022.07 - 2023.10
Administrative Assistant
Ellern Mede Barnet
2022.04 - 2022.06
Administrative Assistant
TLC Care-Carlton Court Care Home
2021.12 - 2022.03
Administrative Coordinator
Whittington Health NHS Trust
2019.03 - 2020.03
Endoscopy Waiting List Coordinator
Whittington Health NHS Trust
2018.07 - 2019.10
Outpatients Clinic Coordinator
Royal Free London NHS Foundation Trust Barnet Hospital
2018.01 - 2018.07
Administrative assistant
Angolan Community Association
2009.01 - 2010.12
Temporary Feedback Officer
Homes for Haringey
2008.06 - 2009.01
Temporary Telephonist
Jemma Toyota Service
2008.05 - 2008.06
Temporary Administrative Officer
Homes for Haringey
2008.01 - 2008.04
Diploma - Health and Social Care
The Open University
2005.10 - 6 2007
Diploma - Social Policy and the Care Sector
Birkbeck College, University of London
2004.09 - 6 2005
Administrative receptionist
City of London Business college
2003.09 - 2008.01
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Barnet college
2001.09 - 6 2003