Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Affiliations
Languages
Timeline
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FILIZ TUNALI

London,United Kingdom

Summary

Account Executive with expertise in driving key account growth through effective sales management and strategic client relationships. Demonstrated success in business development and lead generation, resulting in significant revenue increases. Skilled in CRM software, data analysis, and conflict resolution, with a focus on achieving organizational targets. Committed to continuous improvement and measurable outcomes in account management.

Overview

8
8
years of professional experience

Work history

Tilt Account Executive / Business Development

Tilt Retro Labs
Canary Wharf, United Kingdom
12.2024 - Current
  • Built and strengthened relationships with new and existing accounts to drive revenue growth., responsible for maintaining and managing 100+ existing accounts, alongside developing 100+ new individual business accounts..
  • Explained product and service changes clearly, engaging clients with upgrades.
  • Evaluated account performance and highlighted opportunities to build client and company growth. Conducted regular follow-ups with potential accounts, securing new deals worth £1.2M
  • Focused on identifying accounts in midst of rapid growth and nurturing to full GMV capacity, Personally developed accounts grew to- 4400% increase in account GBP GMV over 3-4months.
  • Held meetings with developing business accounts to secure successful growth-acceleration roadmaps by closing contract deals.
  • Held consultations to gain deeper understanding of account needs, presenting feedback to developers to align on clear, cohesive UX UI roadmap for company's growth.
  • Collaborating with cross-functional teams to align business development strategies, delivering tailored solutions to build up to date company guidelines, manage internal projects to enhance customer support (Ai Bot), develop account sales performance using business strategies, and elevate UI & UX improvement with tech developers. Facilitated communication between clients and internal teams for smooth project execution.
  • Building and expanding Tilt's market presence through strategic partnerships, elevating client communication and engagement.
  • Supporting project management of custom digital solutions for clients, helping team harness and deliver technologies to drive growth, loyalty, and enhanced customer experiences meeting project needs.
  • Established long-term partnerships by understanding and meeting client needs, off-site account visits to strengthen relationships.
  • Negotiated contracts on behalf of clients, ensuring best possible terms and conditions for Tilts growth..
  • Boosted revenue with effective account management techniques using data analysis, and promotional strategies.
  • Engaged stakeholders with agreed deliverables to meet client and company requirements.

Business Development Manager - HNW

Galvan
Bond Street, London, United Kingdom
01.2024 - 08.2024
  • Company Overview: Support sales development for launching fashion line expansion from Bridal to Evening wear product range.
  • Elevated client experience and focused on acquisition of new accounts to expand fashion line into UK market, hitting key monthly and annual sales targets £70,000-£80,000 through strategic outreach, event development and CRM-building.
  • Designed and lead Galvan product exhibition - Mayfair launch in collaboration with Luxury Network to build HNW clientele, secured new business opportunities by cultivating strong relationships with potential clients.
  • Hosted bridal styling event in collaboration with Jimmy Choo Bond St, and publication to develop internal CRM for product specific seasonal categories.
  • Conducted market research to identify industry trends and adapt sales strategies, ensuring alignment with business goals and customer needs.
  • Presented new products and services to clients, leveraged CRM data analytics to track client behaviours, sales performance, and identify opportunities for upselling and cross-selling, resulting in measurable increase in client lifetime value.
  • Built and maintained strong relationships with key decision-makers, providing exceptional service to drive client satisfaction and retention.
  • Brand launching their first Fashion Line from Bridal / Evening wear brand- designed range of events to support brand growth through social networking events.

Sales Manager

Balmain
Mayfair, United Kingdom
07.2022 - 12.2023
  • Flagship Store Launch Sales Manager, developing customer experience, driving sales strategies and business development during Flagship Boutique launch.
  • Meeting premises landlord, contractors and CEO of Balmain to follow construction and store launch timelines.
  • SaaS training and development with sales team to streamline CRM systems, operations and enhance customer experiences.
  • Responsible for managing sales structures, at heart of driving significant new business growth across low performance departments, increased +60% across Menswear in 6 months.
  • Implementing sales strategies to improve boutique sales functions, team training.
  • Develop personalised experiences for clients.
  • Communicating and negotiating with customers, providing value propositions in service and products.
  • Developed and implemented business plans for store and Paris showroom sales, £100,000-£200,000.
  • Delivered daily sales reporting, including weekly sales reports sent to European directors.
  • High attention to detail whilst meeting multiple and competing deadlines.
  • Travel with top tier accounts to Paris Fashion Week showroom to elevate their buying experience, managing large scale orders over £80,000, brand representation and clienteling focus on relationship building.
  • Order management, communicate with top tier accounts to manage expectations and delivery of seasonal orders.
  • Weekly and Monthly sales meetings with Buyers, Operations and Store Directors within company.
  • Analysing sales data to create weekly and monthly sales reports sent to H.O.
  • Flagship Store Launch management team.

VIC Client Manager

Bottega Veneta
Knightsbridge, United Kingdom
10.2018 - 06.2022
  • Senior Account Manager leading account growth of secular trends during Daniel Lees tenure at Bottega Veneta (2018-2021). Responsible for driving client development to VIC accounts within period of significant change of creative direction and new intellectual conceptual product ranges resonating with new younger markets.
  • Senior team member leading womenswear department growth and client conversion strategy - growing key accounts monthly to spends surpassing £1M ( VIC ) , promoted to menswear to duplicate success, developing 20 VIC accounts with annual gross spends £2.7M.
  • Achieving monthly individual sales targets £70,000 - £100,000 , contributing to annual store revenue of £8M-£10M.
  • Negotiating to close high-value sales, including deposit paid agreements, while maintaining focus on delivering tailored solutions to meet client needs.
  • Managed remote and in-store client interactions, delivering tailored experiences, enhancing brand loyalty and client engagement ; attended private invitations with private clients at in-house events.
  • Demonstrated expertise in understanding market shifts and leveraging emerging trends to connect with new generation of consumers, contributing to Bottega Veneta's continued growth and elevated market presence.
  • Entrusted to steer business in line with its evolving direction, successfully converting new clients and revitalising dormant accounts into high-value VIC accounts maximising spend in-store and monthly pre-orders.
  • Build excitement by identifying emerging trends and capitalising on opportunities around brand's new focus, fostering growth and engagement.
  • Nurturing 20 VIC accounts £2.7M and establishing connections with emerging client accounts , ensuring consistent alignment with revenue goals.
  • Build long-lasting relationships and identify new business opportunities helped drive brand's growth during pivotal period.
  • Entrusted to manage portfolio of 20 key enterprise accounts, driving significant growth of 70% across departments and securing annual revenues exceeding £800,000 through strategic relationship-building and consultative sales techniques.
  • Utilised CRM systems to manage and track sales opportunities, forecast revenue, and maintain accurate records of customer interactions and pipeline progress.
  • Developed and presented business cases and proposals to Store Director, contributing valuable insights into account development, market trends and customer feedback to guide product and service enhancements.
  • Awarded Top Client Manager for 100% customer satisfaction - internal team award 2019.
  • Selected to document and share best practices in client engagement and sales development following strong in-store performance, record customer sale results, and exceptional customer satisfaction.

Sales Specialist

William & Son
Bond St, United Kingdom
01.2018 - 10.2018
  • British Luxury lifestyle destination sales specialist for Internal private families at William & Son.
  • Established internal stylist and sales specialist, delivering elevated private client appointments, sales and administrative tasks to manage internal Italian wholesale orders.
  • Private appointments and styling with celebrity and HNW accounts.
  • Private appointment team for British Royals, members of Saudi Royal Families, and other British private families.

Assistant Store Manager

Red Valentino
Sloane Street, United Kingdom
01.2017 - 01.2018
  • Led, directed, and facilitated Sloane St sales team to achieve set monthly sales goals of £50,000-£70,000 and bonus schemes.
  • Surpassed monthly sales targets by adeptly managing shop floor, building sales KPIs, and increasing UPT, supporting client orders and requests from key accounts.
  • Lead internal meetings with teams, enhanced customer service by training store staff on product knowledge and sales techniques.
  • Built private orders sales processes to capture increasing order requests of key products during seasonal periods.
  • Understand product lifecycle management and stock quantities to support sales targets. Ordered product volumes based on sales analysis
  • Streamlined inventory management for optimal sales targets.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
  • Facilitated smooth operation with effective scheduling and task delegation.
  • Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
  • Assisted in recruitment process to build high-performing retail team.
  • Led daily operations to maintain smooth store running.

Education

BA - Illustration

University College Falmouth
Falmouth, England

Skills

  • Sales management and strategy
  • Client relationship development
  • Negotiation and contract closing
  • Business development and lead generation
  • Strategic account management
  • CRM software proficiency
  • Data analysis and reporting
  • Conflict resolution aptitude
  • Target setting and tracking

Accomplishments

  • Managed Top 20 HNW client portfolios that generated annual revenues exceeding £800,000 through relationship-building and strategic monthly sales techniques to high targets succeeding over £100,000 per account.
  • Lead sales manager with clear expertise in onboarding new clientele and maximising value across customer accounts. Developed and executed business strategies that led to a 60%-70% increase across female and male department sales within six months - 12 months.
  • Managing and accomplishing significant growth across key accounts in global brands since 2018. Over a decade of HNW UK and International customer account development successes.
  • Cultivating high-value client relationships that contribute to annual revenues exceeding £800,000. Skilled in developing and executing strategic sales initiatives that accelerate client acquisition, foster long-term partnerships, and maximise revenue potential.
  • Consistently delivered exceptional sales and client development performance, leading to an internal promotion with expanded responsibilities managing key accounts within renowned global brands.

Affiliations

  • Painting,
  • Sports and Healthy living
  • Music

Languages

Turkish
Fluent

Timeline

Tilt Account Executive / Business Development

Tilt Retro Labs
12.2024 - Current

Business Development Manager - HNW

Galvan
01.2024 - 08.2024

Sales Manager

Balmain
07.2022 - 12.2023

VIC Client Manager

Bottega Veneta
10.2018 - 06.2022

Sales Specialist

William & Son
01.2018 - 10.2018

Assistant Store Manager

Red Valentino
01.2017 - 01.2018

BA - Illustration

University College Falmouth
FILIZ TUNALI