Filiz Dervish

• Building good working relationships with independent pharmacies, conducted regular follow-ups with existing PCA's, ensuring the next call is booked and fact finding, best day/person etc.
• Conducted regular follow-ups with existing pharmacies, ensuring regular repeat orders and customer loyalty, on the spot training & education, booking in advance training for group pharmacy staff.
• Assisted in developing competitive pricing strategies, with discounts, strengthening the company's position in the market, free sampling, point of sale, leaflets and instore marketing.
• Journey planning, working smart to ensure daily call rate is reached, best days for area and clients.
• Brands include Rescue remedy, Teetha, Arnicare & Spatone.
• Hit sales every month for 2024 bar August due to annual leave

• Came in halfway through a one year contract to move Viagra from POM to P in independent retail pharmacies
• Object was to have distribution of which I achieved 100% and received a bonus for my success.
• Handled customer queries promptly and professionally, improving customer satisfaction rate.
• Developed strategic plans to optimise pharmacy performance in terms of the necessary requirements from MHRA for over the counter sales of Viagra.

• Worked closely with marketing teams to create impactful sales campaigns.
• Developed strategies with a focus on market expansion.
• Coordinated promotional events for product visibility increase.
• Reviewed performance metrics regularly, identifying areas of improvement.
• Called on independent retail pharmacies in the designated area, unfortunately due to an admin error on RB's behalf I was living 10 miles off territory hence the reason I did not stay here for very long

I took the time out of the industry to raise my two children and look after other children as means of income which I did very successfully.

I am still good friends with the mothers of the children I took care of.

• Training & Education to Practice nurses, diabetic nurse specialist & pharmacies
• Set up and booked meeting, smart journey planning within the designated territory.
• Facilitated regular lunch meeting for further practical training on the companies blood glucose monitoring meters.

• Represented company via contract to call on independent retail pharmacies
• Generated repeat orders, product and therapy area training instore with pharmacy staff.
• Working in my geographical area for maximum orders per call.
• Highest performing representative in first quarter of 2000

• Same role over a period of 15 years calling on independent & some national pharmacies selling FMCG OTC products.
• Three dimensional role, Sales, Training, site marketing and siting point of sale.
• attended many in house and external selling courses
• attended presentation courses
• called on independent and independent pharmacy chains (Paydens) for maximum sales, repeat sales, customer loyalty to the brands I was selling.
• success with proof provided on request of top sales achiever.
• Team player as well as being able to working independently.

All the duties of running a small independent community pharmacy

serving customers and making recommendations

ordering all the shop stock from wholesalers and representatives to get the best deals

Learning all aspects of the pharmacy role in the community and helping in the dispensary when necessary.