Filipe Nobrega

• Coordinated and executed email marketing campaigns to drive traffic to the company's website and increase online sales.
• Monitored and analyzed website traffic and user behavior to identify areas for improvement and optimize the user experience.
• Managed the company's social media presence, creating engaging content and responding to customer inquiries and feedback.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow

• Supervised and trained a team of customer service and food preparation professionals, ensuring compliance with brand standards and operational procedures.
  
• Managed inventory and ordering of supplies, reducing waste and minimizing costs.
  Implemented new training programs and performance metrics, resulting in a 15% increase in employee satisfaction and retention.
  
• Established open and professional relationships with team members to achieve quick resolutions for various issues
  
• Conducted training and mentored team members to promote productivity and commitment to friendly service
  
• Built strong relationships with customers through positive attitude and attentive response
  
• Reviewed, implemented and updated company records related to team activities for future reference
  
• Promoted high standards through personal example to help each member understand expected behaviors and standards
  
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards

• Oversaw daily operations of a busy restaurant, managing a team of servers, chefs, and support staff.
• Ensured the highest standards of food quality, safety, and cleanliness, resulting in a 98% customer satisfaction rating.
• Led the implementation of a new point-of-sale system, resulting in increased efficiency and streamlined operations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained professional, organized, and safe environment for employees and patrons.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

• Supervised and trained a team of customer service and food preparation professionals, ensuring compliance with brand standards and operational procedures.
• Managed inventory and ordering of supplies, reducing waste and minimizing costs.
• Implemented new training programs and performance metrics, resulting in a 15% increase in employee satisfaction and retention.
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Conducted training and mentored team members to promote productivity and commitment to friendly service
• Built strong relationships with customers through positive attitude and attentive response
• Reviewed, implemented and updated company records related to team activities for future reference
• Promoted high standards through personal example to help each member understand expected behaviors and standards
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards

• Assisting customers, maintaining inventory, organizing merchandise, and contributing to the overall success of the store.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Answered questions about store policies and addressed customer concerns.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers

Supervised a team of sales associates, ensuring excellent customer service and meeting sales targets.
Trained and coached team members on product knowledge and sales techniques, resulting in a 10% increase in sales.
Managed inventory and merchandising, ensuring product availability and effective displays.

• Handled equipment, chemicals, and materials properly and with caution
• Used time management and efficient cleaning methods to meet deadlines
• Emptied trashcans and transported waste to collection areas
• Provided assistance to other staff members with cleaning of difficult areas
• Performed regular maintenance and repairs on various cleaning tools and equipment

• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
• Prepared meals from scratch using authentic, popular recipes to generate repeat business
• Monitored line processes to maintain consistency in quality, quantity, and presentation
• Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates
• Collaborated with staff members to create meals for large banquets

IT Manager/Store Manager, responsible for overseeing the efficient functioning of the store and managing the IT infrastructure to ensure seamless operations. In this multifaceted role, I play a pivotal part in maintaining excellent customer service, managing inventory, and ensuring the store's technological systems are up-to-date and running smoothly.

Store Management: I am accountable for the day-to-day operations of the store. I oversee a team of dedicated staff members, guiding and motivating them to deliver exceptional customer service. My role involves:

• Leading by example to set high standards of service and professionalism.
• Developing and implementing operational strategies to optimize store performance.
• Collaborating with various departments to ensure the store meets or exceeds sales targets and customer satisfaction goals.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines

Inventory Management: I am in charge of maintaining accurate inventory levels and ensuring products are readily available for customers. My responsibilities include:

• Supervising inventory checks, replenishment, and restocking activities.
• Analyzing sales trends to make informed decisions regarding inventory ordering and management.
• Coordinating with suppliers to ensure timely and efficient replenishment of stock.

IT Management: I oversee the store's IT infrastructure and technology systems to ensure smooth operations. My IT management duties comprise:

• Managing the store's POS (Point of Sale) system, ensuring its functionality and security.
• Overseeing the implementation and maintenance of hardware and software systems.
• Troubleshooting technical issues and collaborating with IT support for timely resolutions.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Set, enforced, and optimized internal policies to maintain responsiveness to demands
• Introduced new methods, practices, and systems to reduce turnaround time

Team Leadership: I provide leadership and guidance to the store team, fostering a positive and collaborative work environment. My responsibilities encompass:

• Hiring, training, and mentoring staff members to enhance their skills and capabilities.
• Conducting regular team meetings to communicate goals, provide updates, and gather feedback.
• Resolving employee-related matters promptly and fairly, promoting a harmonious work atmosphere.

Customer Engagement: I am dedicated to ensuring an exceptional shopping experience for customers. My efforts include:

• Interacting with customers to address inquiries, concerns, and feedback.
• Implementing strategies to enhance customer engagement and satisfaction.
• Monitoring customer feedback and taking proactive measures to improve service quality.

• Assisting customers, maintaining inventory, organizing merchandise, and contributing to the overall success of the store.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Answered questions about store policies and addressed customer concerns.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
• Answered questions about store policies and addressed customer concerns
• Displayed merchandise by arranging in appealing ways to boost sales