Filipe Nobrega
Bishop's Stortford,Hertfordshire
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Diligent trainer and mentor with exceptional management abilities and results-driven approach.
To develop a career opportunity where to fully utilize experience and skills gained through the years and hone and develop them further , meanwhile contributing to the development and growth of the business making it successful.
Overview
7
7
years of professional experience
Work History
TSO (Continuous Improvement)
Manchester Airport Group
Stansted , Essex
01.2024 - Current
- Under Continuous Improvement Team contributed significantly for updating and optimization of procedure and processes increasing work capacity and efficiency in more 15%.
- Worked in security control room to continuously monitor CCTV feeds of over 100.000 Passengers daily.
- Monitored CCTV systems for potential security breaches and Data Analysis.
- Increased operational efficiency by streamlining administrative processes.
- Contributed significantly towards creating secure travel experience for all passengers by implementing comprehensive screening procedures.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Handled sensitive information with discretion and professionalism.
- Successfully delivered on tasks within tight deadlines.
Manager/Team Leader
Pret A Manger
Stansted, Essex
07.2022 - 12.2023
- Supervised and trained team of customer service and food preparation professionals, ensuring compliance with brand standards and operational procedures.
- Managed inventory and ordering of supplies, reducing waste and minimizing costs.
Implemented new training programs and performance metrics, resulting in 15% increase in employee satisfaction and retention. - Established open and professional relationships with team members to achieve quick resolutions for various issues
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Reviewed, implemented and updated company records related to team activities for future reference
- Promoted high standards through personal example to help each member understand expected behaviours and standards
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Ecommerce Administrator
Buzz Catering Supplies
Bishop's Stortford, HRT
01.2021 - 01.2022
- Coordinated and executed email marketing campaigns to drive traffic to company's website and increase online sales by 25%.
- Monitored and analyzed website traffic and user behaviour to identify areas for improvement and optimize user experience.
- Managed company's social media presence, creating engaging content and responding to customer inquiries and feedback.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Enhanced team productivity for improved operational efficiency through regular process audits.
- Handled client queries, leading to improved customer relationships.
- Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
- Liaised between departments for streamlined communication and workflow coordination.
Manager/Team Leader
Pret A Manger
Stansted, Essex
01.2019 - 12.2021
- Supervised and trained team of customer service and food preparation professionals, ensuring compliance with brand standards and operational procedures.
- Managed inventory and ordering of supplies, reducing waste and minimizing costs.
- Implemented new training programs and performance metrics, resulting in 15% increase in employee satisfaction and retention.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Reviewed, implemented and updated company records related to team activities for future reference
- Promoted high standards through personal example to help each member understand expected behaviours and standards
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Enforced safety regulations to reduce workplace accidents.
Manager
Yo!Sushi
Stansted, ESSEX
01.2021 - 06.2021
- Oversaw daily operations of busy restaurant, managing team of chefs.
- Ensured highest standards of food quality, safety, and cleanliness, resulting in 98% customer satisfaction rating.
- Led implementation of new point-of-sale system, resulting in increased efficiency and streamlined operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Secured new business opportunities with successful networking events.
Team Leader
Pret A Manger
Stansted, Essex
01.2018 - 01.2019
- Assisting customers, maintaining inventory, organizing merchandise, and contributing to overall success of store.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Encouraged open communication, fostering positive work culture.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Coordinated daily tasks, ensuring smooth workflow within team.
- Resolved conflicts effectively, promoting harmony within workforce.
- Fostered high-performing environment to drive productivity and quality.
- Introduced innovative solutions which maximised output without compromising quality.
Supervisor
JD Sports
Stansted, Essex
01.2018 - 10.2018
- Improved team efficiency by implementing new scheduling practices.
- Identified potential risks and mitigated them through proactive measures.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Conducted performance appraisals with employees for career development discussions.
- Fostered positive work culture to boost employee morale.
- Encouraged open dialogue amongst team members, promoted inclusive work environment.
- Monitored employee attendance records for maintaining discipline within team.
- Estimated costs, generated reports, and maintained detailed records resulting in sales increase by 10%.
Education
Bachelor of Engineering - IT Engineering (Incomplete)
Universidade Da Madeira
Funchal, PortugalCET Lv4 - Técnico De Informática
Escola Secundaria Francisco Franco
Funchal, Portugal07.2011
Skills
- Team Development
- Operations Management
- Web Design
- Protective services knowledge
- Security risk analysis
- Database management
- Data analysis
- Process Improvement
Languages
English
Proficient
C2
Spanish
Advanced
C1
Timeline
TSO (Continuous Improvement)
Manchester Airport Group
01.2024 - Current
Manager/Team Leader
Pret A Manger
07.2022 - 12.2023
Ecommerce Administrator
Buzz Catering Supplies
01.2021 - 01.2022
Manager
Yo!Sushi
01.2021 - 06.2021
Manager/Team Leader
Pret A Manger
01.2019 - 12.2021
Team Leader
Pret A Manger
01.2018 - 01.2019
Supervisor
JD Sports
01.2018 - 10.2018
Bachelor of Engineering - IT Engineering (Incomplete)
Universidade Da Madeira
CET Lv4 - Técnico De Informática
Escola Secundaria Francisco Franco
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