Summary
Overview
Work history
Education
Skills
Languages
Timeline
Waitress

filipa de almeida

london wembley,middlesex

Summary

Proactive problem solver who is good at thinking "outside the box"

Proven team leader who works well alone, with little or no supervision, or as part of a group.

Persuasive communicator with strong listening, writing and verbal skills.

Proven customer service professional with a desire to help others as a patient advocate.

I have highly demonstrated outstanding solution finding, client service, and a team building skills with a proven record of delivering high - quality work with quick turnaround time.


Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Waitress

chopstix
Harrow on the Hill, Harrow
01.2022 - 12.2022
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and wiping down surfaces.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Performed closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Trained new wait staff to deliver quality service and uphold brand standards.

Childcare Assistant

future stars
Preston, Brent
10.2019 - 12.2019
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
  • Communicated daily observations with guardians, maintaining detailed development records.
  • Gave direct instructions to manage behaviour, maintaining positive learning environments.
  • Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
  • Fed meals , changed diapers and assisted children to use toilet.

Education

GCSEs -

Duke of York's Royal Military School
Dover
09.2016 - 07.2019

A-Levels - health and care

Stanmore college
london
09.2019 - 09.2020

Skills

  • Menu memorisation - having to remember the prices and the sizes of different portions
  • Cleaning and maintenance- making sure everything is clean for the next day and that it looks presentable for customers
  • Outstanding customer service- listen and respect every customer who visits and understand and meet their needs
  • Food allergies knowledge- making sure to warn the customers about certain foods containing nuts and having a sign warning them
  • Strong communication- making the customer feel comfortable if there is a issue with the food or the space given to them

Languages

Portuguese
Native
Spanish
Elementary

Timeline

Waitress

chopstix
01.2022 - 12.2022

Childcare Assistant

future stars
10.2019 - 12.2019

A-Levels - health and care

Stanmore college
09.2019 - 09.2020

GCSEs -

Duke of York's Royal Military School
09.2016 - 07.2019
filipa de almeida