Filipa Barreto

• Strategic planning and opportunity identification within architectural metalwork and PVD-coated stainless steel sectors
• Sales strategy, technical consultations, and deal closure in B2B environments
• Contract negotiation with architects, designers, contractors, and procurement teams
• Clear and professional communication across technical and non-technical stakeholders
• Relationship building with specifiers, fabricators, developers, and suppliers
• Lead generation and pipeline development in construction and design industries
• Customer acquisition and successful conversion through tailored solutions
• Organisational and time management skills across multiple project timelines
• Team management (led and supported a team of 5 across sales and operations)
• Business growth (contributed to 40% revenue increase through new market penetration)
• Market research and trend analysis in stainless steel finishes and architectural applications
• CRM systems (proficient in Monday CRM for lead tracking, follow-ups, and reporting)
• Process creation and implementation across the multiple departments of the company
• Quality assurance on bespoke products, architectural projects, and customer service delivery
• Monitoring and contribution to marketing campaigns
• Problem-solving and critical thinking for technical challenges and client requirements
• Financial awareness including budgeting, pricing strategies, and revenue forecasting
• Adaptability in high-specification, fast-paced construction and design environments
• Networking and brand representation at trade shows, exhibitions, and industry events

• Delivered exceptional, personalized care for over 40 regular clients, building long-term trust through reliability, empathy, and professionalism
• Maintained high standards of feline well-being through tailored feeding, hydration, medication, grooming, and enrichment activities
• Built deep trust with both pets and owners, leading to a loyal client base and consistent repeat bookings
• Provided daily updates and behavioural insights to clients, ensuring transparency and peace of mind
• Expert in calming anxious or nervous cats, using patience and positive reinforcement to create a relaxed environment
• Managed all scheduling, payments, and communication, maintaining smooth operations and excellent client satisfaction
• Assisted with kitten training, supported cats during owner moves, and handled special medical or behavioural needs confidently
• Known for exceptional attention to detail and ability to handle multiple cats simultaneously with care and efficiency

Cat Sitter Profile: https://catinaflat.co.uk/pet-sitter/244072

• Welcomed guests and clients with a friendly demeanour and managed daily administrative tasks, including file organization and report writing.
• Generated financial reports to support business decision-making and handled multiple tasks effectively.
• Responded to client and vendor inquiries and adhered to health and safety policies.
• Proactively identified and completed tasks to ease colleagues' workloads while meeting deadlines.
• Collaborated with teams to ensure smooth operations, maintained organized filing systems, and developed internal policies for project oversight.
• Enhanced business efficiency through smooth back-office operations and IT support, while managing meeting logistics and ensuring employee compliance with policies.
• Maintained high accuracy in data entry and performance assessments, leading new hire training and staff mentoring to boost profitability.
• Managed financial documentation, including invoicing, account reconciliations, and payroll, while generating reports for management and pursuing timely payments with clients and vendors.

• Managed staff schedules to ensure optimal shift coverage within budget, while monitoring customer service effectiveness through business metrics.
• Conducted audits and performance reviews to enhance service delivery, supervise worker activities, and enforce safety regulations.
• Updated staff on policy changes and compliance standards, hiring and mentoring new employees to maximize team performance.
• Organized daily work plans and allocated resources to consistently meet operational goals and maintain store performance.
• Ensured customer satisfaction, product quality, and adherence to company standards for safety and cleanliness.
• Led a team of 8 across 16 stores to implement visual merchandising plans in line with Starbucks guidelines for each promotion and sales focus campaign, assembling promotional displays, managing inventory and stock orders, training staff through seasonal workshops, and analysing sales data to anticipate buying patterns and optimize product placement and pricing strategies.

• Managed store operations including opening/closing duties, task delegation, and staff training to foster positive team dynamics
• As a Starbucks Coffee Master, provided expert advice on coffee styles, blends, and pairings to enhance customer experience
• Improved team performance by coaching and motivating 18 staff members while maintaining professionalism under pressure
• Ensured cash handling compliance and led shifts to meet safety and performance standards
• Developed efficient handover processes and prepared daily reports to track team performance
• Oversaw inventory management, reducing food waste and supporting café sustainability initiatives
• Trained new and junior baristas on coffee techniques and customer service, emphasizing respectful coaching
• Provided management with insights on customer trends and maintained clear team communication and workspace organization

• Warmly welcomed customers and efficiently processed payments to reduce wait times
• Built customer loyalty by memorizing preferences and maintaining extensive knowledge of drinks menu, ingredients, and recipes
• Crafted specialty and customized beverages, accommodating dietary requirements with precision
• Delivered high-volume orders with speed, quality, and consistency in fast-paced environments
• Prepared and served hot and cold beverages and food, ensuring optimal temperature and presentation
• Created visually appealing latte art, enhancing customer experience and social media engagement
• Continuously expanded knowledge of coffee styles to provide expert customer guidance
• Increased sales by upselling snacks and sandwiches alongside drinks
• Maintained strict hygiene standards through thorough cleaning of preparation areas, equipment, and seating

• Acted as primary contact for customer inquiries on technical support, renewals, orders, billing, and account issues, ensuring timely resolution and high satisfaction
• Escalated complex issues to leadership and collaborated with Line 1, Line 2, and third-party teams to resolve faults efficiently
• Managed domain name administration and shared hosting tasks, including DNS, FTP, email, and database setup via control panels
• Created documentation and training materials to support team knowledge and customer understanding
• Provided out-of-hours on-call support and prioritized incoming tickets to meet SLAs
• Delivered technical assistance during new product development, maintaining strong problem-solving skills
• Key expertise: domains, hosting, DNS, eCommerce, email, databases, and Plesk

• Maintained customer satisfaction and loyalty through friendly, professional interactions.
• Kept customer informed by providing clear, concise product knowledge.
• Provided outstanding service, listened actively, understood concerns, and resolved issues in way that upheld brand reputation.
• Recognized customer needs and recommended suitable products to complete sales.
• Handled store opening, closing, floor maintenance, and till reconciliation efficiently.
• Kept workstation clean, fully stocked, and well-organized at all times.
• Managed over 300 transactions per day on average including cash, card and cheque payments, product damage, refunds and returns.
• Checked IDs to verify customer age for restricted product purchases.
• Assisted in unloading deliveries, keeping backroom organisation optimal.