Filip Kiryakov
Peterborough
Summary
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Warehouse Operative
T. C. Harrison Ford
02.2022 - Current
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Completed work following safety rules for best working practices.
- Cleaned and tidied work areas to meet inspection requirements.
- Assisted with loading and unloading of vehicles manually and using machines.
- Received shipments and confirmed receipt of correct warehouse merchandise.
- Kept accurate electronic records of received and distributed merchandise.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Weighed merchandise and selected appropriate containers to use for packaging.
- Moved stock around by hand, using forklift truck or lifting gear.
- Carried out stock control and maintained quality standards high for audits.
- Contacted suppliers to resolve shipment and delivery issues.
- Loaded packaged goods on to trucks for shipping.
- Inspected received merchandise for any damages or discrepancies.
- Sorted materials on warehouse racks and shelves.
- Performed tagging and labelling of warehouse inventory.
- Maintained and cleaned warehouse equipment following set procedures.
Building Construction Worker
Anglia driveways and patios
10.2020 - 01.2022
- Maintained a clean and tidy site, minimising risk and optimising staff wellbeing.
- Handled snagging duties including doing driveways and gardens, ensuring an exceptional quality finish in line with project specifications.
- Maintained excellent quality standards for high levels of customer satisfaction.
- Carried out general day-to-day site work including sanding, laying block paving, laying slabs, laying turf, resin bound, fencing, pergolas etc.
Hotel Manager
Hotel Escada Beach
07.2015 - 09.2020
- Coordinated with wait staff on maintenance and resupply of buffet stations, quick turn of dining room and delivery of fresh dishes.
- Coordinated with the waiting staff to ensure that the buffet areas were kept clean and dishes were refilled efficiently.
- Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals.
- Booked large groups for weddings, conferences and other events and provided the best available room rates.
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained all new employees, whilst also demonstrating the best methods for servicing clients and guests.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Handled guest complaints to protect brand reputation.
- Actioned and resolved guest feedback to boost service quality.
- Oversaw emergency procedures and administered first aid.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
Assistant Hotel Manager
Hotel Escada Beach
11.2014 - 07.2015
- Maintained strong brand image by developing and implementing public relations strategy and building community network.
- Maximised profitability, using forecasting techniques to guarantee appropriate staffing.
- Optimised cross-functional efficiencies, liaising effectively with operational and non-operational departments.
- Oversaw delivery of financial and operational functions, reviewing customer feedback to ensure action plans were in line with customer needs.
- Met health and safety guidelines to maintain compliant working environments.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Handled guest complaints to protect brand reputation.
- Improved team performance by conducting reviews and KPI data analysis.
- Liaised with auditors and prepared facilities to support successful audits.
- Actioned and resolved guest feedback to boost service quality.
- Stored cash floats and delivered secure banking procedures.
Front Office Manager
Hotel Prestige city 2
06.2014 - 10.2014
- Performed inspection of public areas and recommended improvements to appropriate departments.
- Participated in interviewing and hiring of front office staff.
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
- Prevented overspending by constantly monitoring budgets and payroll records.
- Communicated room status information to housekeeping team for turnover.
- Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
Front Office Receptionist
Hotel Prestige city 2
04.2014 - 05.2014
- Handled money for customers and visitors.
- Sorted and distributed business correspondence to correct department or staff member.
- Provided critical administrative support to 10 co-workers.
- Maintained tidy reception area to provide visitors with positive first impression of company.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Generated shipment invoices, prepared packages and set up deliveries for customers.
- Responded to telephone enquiries from clients, vendors and members of public.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
Assistant Project Manager Intern
G3 Investment
06.2012 - 05.2013
- Selected appropriate resources, overseeing their use and distribution for maximum impact.
- Demonstrated commitment to professional development by participating in formal and informal training.
- Identified and managed project scope, timelines and issues.
- Supported teams to overcome obstacles and reach project objectives.
- Resolved conflict and complaints using strong interpersonal skills.
- Purchasing all the required materials and timely delivery
- Communicating with architects, Municipality, planning department on all stages of 20 apartment building and 4 houses.
- Assisting the Project Manager in day do day tasks
Maintenance Worker
G3 Investment
06.2011 - 09.2011
- Conducted regular preventative maintenance on tools and machines to minimise failures and delays.
- Plastered and sanded holes, cracks in preparation for repainting to maintain professional appearance.
- Tidied and maintained grounds through lawn mowing, hedging, mulching facilitating positive first impressions.
- Pick up and drop off airport
- Property cleaning and getting ready for customers.
- Purchasing materials
Labourer
G3 Investment
06.2010 - 09.2010
- Enthusiastically picked up various labouring and construction tasks across site to aid team success.
- Assisted project progress by providing reliable labouring support to various site teams.
- Used shovels or heavy equipment to move different materials based on job needs.
- Dug holes, trenches and ditches at desired locations to exact specifications.
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
Education
Bachelor - Tourism
International Business School
09.2018 - 07.2022
Masters - Innovation and Entrepreneurship
International Business School
09.2022 - 07.2023
Skills
- Warehouse operations
- Warehouse Management Systems proficiency
- Forklift operation
- Fast-paced picking and packing
- Self-motivated
- Damage control
- Quality Control
- Stock management
- Forklift and pallet machinery operation
- Safety compliance
Languages
English
Fluent
Russian
Fluent
Bulgarian
Native
Timeline
Masters - Innovation and Entrepreneurship
International Business School
09.2022 - 07.2023
Warehouse Operative
T. C. Harrison Ford
02.2022 - Current
Building Construction Worker
Anglia driveways and patios
10.2020 - 01.2022
Bachelor - Tourism
International Business School
09.2018 - 07.2022
Hotel Manager
Hotel Escada Beach
07.2015 - 09.2020
Assistant Hotel Manager
Hotel Escada Beach
11.2014 - 07.2015
Front Office Manager
Hotel Prestige city 2
06.2014 - 10.2014
Front Office Receptionist
Hotel Prestige city 2
04.2014 - 05.2014
Assistant Project Manager Intern
G3 Investment
06.2012 - 05.2013
Maintenance Worker
G3 Investment
06.2011 - 09.2011
Labourer
G3 Investment
06.2010 - 09.2010
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