Fikret Elshani
Armadale,West Lothian
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals. Customer-oriented General Manager with 12 years of experience. Adaptive and deadline-oriented with capacity to execute multiple projects in high-stress environments. Meticulous leader and strategic planner with strong managerial acumen.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
General Manager
Liberta Restaurant LTD
Bathgate, West Lothian
01.2012 - Current
- Recruited top-performing candidates to build staff retention and team performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Tracked KPIs to drive profitability and target delivery.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Implemented effective customer service procedures to encourage positive feedback.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Evaluated and decided upon key investments in equipment, infrastructure and talent.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Researched business opportunities with new and existing customers, notifying sales team to follow up.
- Generated business, cost and employee reports to management.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
Waste Disposal Operative
West Lothian Council
Livingston, West Lothian
03.2008 - 12.2011
Education
NC Engineering - Engineering
West LothianCollage
Livingston, West Lothian 08.2006 - 06.2007
Skills
- Staff development
- Dealership management
- Effective leader
- Business development
- Cross-functional team management
- Team oversight
- Recipes and menu planning
- Salesforce
- Budget development
- Timeline management
- Leadership and team building
- Client relations
- Sales expertise
- Customer service
- Employee scheduling
- Team standards
- Inventory control
- Coaching and mentoring
- Financial management
Languages
English
Fluent
Albanian
Fluent
Turkish
Advanced
Croatian
Elementary
Timeline
General Manager
Liberta Restaurant LTD
01.2012 - Current
Waste Disposal Operative
West Lothian Council
03.2008 - 12.2011
NC Engineering - Engineering
West LothianCollage
08.2006 - 06.2007
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