FIDELIS JIMMY OLUWAYOMI
Yorkshire,South Yorkshire
Summary
I enjoy helping clients, customers and individuals, and solving any problems that they may have . I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organized.
Dedicated Bank Manager with more than 10 years of experience overseeing branch operations, improving financial performance, and enhancing customer satisfaction. Proven success in analyzing market trends, developing and executing strategic plans, and building high-performing teams. Skilled at identifying and addressing operational inefficiencies, communicating effectively with stakeholders, and establishing strong relationships with clients.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Operation Manager
Wema Bank PLC, Okesha
2019.01 - 2022.12
- Monitors the processing of consumer account transactions, maintenance of account records and entry of account data into financial institution departments.
Corporate Bank Manager
Wema Bank PLC, Orereowu Ado Ekiti
2015.02 - 2018.01
- Provide financial advice to commercial clients and institutions as well as promoting financial services and products to help these clients run their operations.
Customer Service Representative
Wema BankPLC, Owo Ondo State
2010.01 - 2014.01
- Works with clients who have complaints, orders, or require information about products/services purchased fromthe organization.
Education
Master's - International Business Management, Business Administration
Sheffield Hallam University
GCSEs - Math, English, Economics, Biology, Government, Literature Further Math
General Examination
Ondo Nigeria 2001.11 - 2001.11
BSc - Business Administration And Management
Achievers University Owo
Ondo State Nigeria 2014.03 - 2016.02
Higher National Diploma - Business Administration And Management
Federal Polytechnic Ado Ekiti
Ado Ekiti Nigeria 2000.05 - 2003.11
Skills
- Communication, Leadership Skills, Financial Acumen, Customer Service, Decision Making, Time Management,
- Team Building, Risk Management
- Certificates
- Prevention and detection of fraud
- Leadership seminar
- Basic Banking Operation
- Customer service training
- Human management seminar
- Basic audit
- Personal effectiveness and attitude
- Basic credit and appraisals
Accomplishments
- Oversaw daily operations of multiple branches, managing resources, and ensuring compliance with regulatoryrequirements
- Financial Performance
- Developed and executed strategic plans to improve financial performance, increase customer satisfaction, andexpand the bank's footprint
- Performing Team
- Built and led a high-performing team of banking professionals, providing training, coaching, and mentoring todevelop their skills and drive their success.
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Operation Manager
Wema Bank PLC, Okesha
2019.01 - 2022.12
Corporate Bank Manager
Wema Bank PLC, Orereowu Ado Ekiti
2015.02 - 2018.01
BSc - Business Administration And Management
Achievers University Owo
2014.03 - 2016.02
Customer Service Representative
Wema BankPLC, Owo Ondo State
2010.01 - 2014.01
GCSEs - Math, English, Economics, Biology, Government, Literature Further Math
General Examination
2001.11 - 2001.11
Higher National Diploma - Business Administration And Management
Federal Polytechnic Ado Ekiti
2000.05 - 2003.11
Master's - International Business Management, Business Administration
Sheffield Hallam University