Fidelia Ogbonna
Manchester,MAN
Summary
Dynamic professional with a strong foundation in problem-solving, public speaking, and communication skills. Multilingual and adept at upselling, demonstrating leadership and remaining calm under pressure. Committed to leveraging these skills to drive success in future roles.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
Work history
Manchester city FC hospitality
Manchester City Football Club
Manchester, Greater Manchester
2024.08 - Current
- Performed routine tasks with accuracy and effectiveness.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Waitress
PizzaExpress
Manchester, Greater Manchster
2023.02 - 2024.07
- Accommodated special event needs, provided customised services for parties.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Maintained clean and organised dining area for customer comfort.
- Collaborated with kitchen staff to ensure order accuracy.
- Enhanced guest satisfaction through attentive and prompt service.
Education
Bachelor of Science -
University of Huddersfield
HuddersfieldA-Levels -
Manchester College
Manchester, EnglandSkills
- Problem-solving
- Public speaking
- Communication skills
- Multilingual
- Upselling
- Calm under pressure
- Leadership
Languages
Italian
Proficient (C2)
Affiliations
- marathon training
- cooking
- learning new languages
Timeline
Manchester city FC hospitality
Manchester City Football Club
2024.08 - Current
Waitress
PizzaExpress
2023.02 - 2024.07
Bachelor of Science -
University of Huddersfield
A-Levels -
Manchester College