Fiaz Ahmad

• Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers
• Led training sessions for new hires, focusing on customer service excellence and operational procedures
• Implemented new inventory management system, improving product availability
• Reviewed and updated health and safety protocols, ensuring staff were fully trained on new guidelines
• Strategically reassigned team members to areas where their skills and strengths could be utilized more effectively, enhancing overall productivity.
• Checked work throughout production phases for good quality control
• Trained staff on product knowledge, resulted in better customer interactions..

• Handled incoming phone calls, addressed customer concerns, and ensured prompt resolutions. Initially focused on cutting and preparing pizzas, later transitioning to pizza assembly, including spreading toppings and working at slapping table. Managed delivery logistics by organizing and distributing delivery slips to drivers. Maintained operational efficiency by restocking makeline and replenishing drinks fridge.
• Ensured customer satisfaction with prompt and accurate order fulfillment.
• Managed over 50 calls per day
• Operated cash registers accurately, ensuring proper handling of transactions.
• Offered menu recommendations based on customer preferences improving their dining experience.
• Collaborated with team members to maintained friendly work environment promoting productivity.
• Assisted in staff training to enhance teamwork and improve service delivery.

• Drafted and managed various legal documents, including policies and procedures related to employment law compliance.
• Regularly prepared and submitted legal documentation, ensuring accuracy and timely delivery.
• Developed key company policies, such as grievance procedures, disciplinary policies, recruitment processes, and anti-harassment policies, ensuring compliance with employment regulations.
• Assisted in drafting contracts, employee handbooks, and workplace policies tailored to different business sizes and structures.
• Maintained organized documentation and contributed to the efficiency of legal operations within the firm.

Paralegal Experience & Skills

• Strong understanding of the UK legal system and the integral role of paralegals within law firms, barristers' chambers, and public sector organisations.
• Experience assisting solicitors with a wide range of legal tasks, including case management, legal research, document drafting, and client interactions.
• Skilled in preparing legal documents such as pleadings, contracts, wills, and disclosure documents.
• Ability to liaise with clients, witnesses, and court officials, ensuring effective communication and case preparation.
• Familiar with office management procedures, including handling legal correspondence, maintaining case files, and managing court schedules.
• Strong negotiation skills, time management, and attention to detail in legal work.
• Proficient in legal software, case management systems, and office technology essential for modern legal practice.
• Understanding of the Solicitors Qualifying Exam (SQE) and alternative routes to qualification in the legal profession.
• Knowledgeable about different areas of law, including commercial, criminal, corporate, immigration, and family law.
• Experience working in fast-paced legal environments, demonstrating adaptability, organisation, and the ability to meet strict deadlines.

• Achieved sales targets by employing persuasive communication techniques
• Managed client inquiries and provided detailed explanations of product offerings
• Enhanced resilience and adaptability in handling objections and client concerns

• Represented the student body and collaborated with staff to address student concerns
• Planned and coordinated school events, demonstrating strong organizational skills
• Developed leadership abilities by motivating peers and delegating responsibilities effectively
• Strengthened public speaking and negotiation skills through regular presentations and meetings
• Participated actively in community outreach programmes, promoting the school's image positively in society.
• Maintained productive learning environment for improved student engagement.

• Provided tailored tutoring in Maths, English, and Science to students aged 6-16, adapting teaching methods to suit individual learning styles.
• Developed structured lesson plans to reinforce core concepts, improve problem-solving skills, and boost academic confidence.
• Assessed students' progress through regular evaluations, identifying areas for improvement and adjusting teaching strategies accordingly.
• Enhanced students' exam techniques, critical thinking, and subject comprehension, leading to improved grades and academic performance.
• Strong ability to communicate complex ideas in an engaging and accessible manner.
• Demonstrated patience, adaptability, and strong interpersonal skills to foster a positive and productive learning environment.