A conscientious and professional individual with extensive experience in managing multiple businesses, administration, customer service and a year in Finance. Also, a highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. I have a keen interest and passion in finance and customer services hoping to spread my skill set in a working environment.
Ensuring every bus has Metro newspapers on them
In charge of auditing 30 bus garages in London
Conducting audits with night controllers/ and or cleaning managers
Obtaining fleet lists and run out sheets to check PVR and VOR buses
Checking buses for safe metro racks (newspaper holders)
Liaising with Engineer managers and/or Operations managers to supply and fit newspaper racks inside buses
Investigating newspaper returns from bus garages
Ensuring cleaning staff are loading buses with correct amount of newspapers
Investigating future bus garage changes to determine newspaper supply for garages
Creating good rapport with night controllers, managers and staff
Setting up appropriate software's and portals for businesses and individuals
Adhering to GDPR for sensitive information
Complying with Home Office rules for businesses and individuals
Taking calls and advising regarding compliance for businesses
Attending workshops and social events to further the business in terms of networking, getting fresh ideas, and marketing to see the 'wants' and
'needs' within the immigration industry
Liaising with my business partner (immigration lawyer) regarding individual or business cases
In charge of the HR software (Breathe HR) for the company and over 10 other companies as part of compliance
Keeping up to date with UK immigration laws from Home Office
Offer advice to businesses regarding what compliance is needed for a company with a Sponsor License
Give information on a Sponsor License in broad depth with a 1-hour call (pre booked)
Assist with lawyer work' on behalf of the immigration lawyer within the business
Answering queries regarding the specialised role I'm In, to businesses and individuals from small sized companies to large.
Answering and logging accident and damage calls from Foxtons employees. Obtaining every information regarding the incident and images, then forwarding them onto the Insurance company
Completing and booking in vehicle service requests with appropriate partners such as BMW/Mini Ruislip, Skoda West London, etc
Assessing and recording any vehicle damage upon return from an employee leaving the company.
Preparing and handing over 'New Starters' vehicles fortnightly (15-25 vehicles). A batch of up to 25 new employees join Foxtons every 2 weeks.
Me and the team source those vehicles from leavers or new deliveries. 15-minute introduction of the vehicle per new employee
Preparing and handing over 'Target vehicles' once a month (10-20 vehicles). Employees that meet their targets, receive vehicle upgrades. From BMW 1 series to Porsche's.
Create new vehicle files, load them onto PIPA system and add them onto TFL congestion (new vehicle delivery). Inspect vehicle on delivery date for any flaws. Opposite process for giving vehicles back to the leasing company. Delete files, take them off congestion and keep all paperwork with the vehicle (MOT, services, maintenance, damage work)
Administration duties such as: Processing PCNs, Police letters, SORN letters, Dealer recalls. Insurance claims
Liaising with drivers regarding any problems with vehicles on the road
Weekly team meetings with fleet coordinator and fleet operations director regarding to keep on top of work
Holiday handovers of any outstanding tasks
Creating and Raising PO's on Oracle for vehicles and delivery costs
Creating Model codes on TAS for vehicles
Preparing van payments for next morning payment (anywhere from £20k - £2m)
Banking in DVLA refund cheques and ParkingEye cheques by preparing an excel sheet then writing a cheque to send off to Deutsche Bank for payment
Preparing daily turn-back vehicles to their original site.
Taking delivery of company vehicles for staff
Creating an excel sheet for monthly relicensing (monthly car tax). Inputting VLOOKUP formula against certain columns for quicker and efficient use
Organising the storage room full of keys, bookracks and loose items Attending weekly/ monthly team meetings for target purposes
Handling customer queries and conflicts
Enquiry office duties such as scanning and sorting parcels, redelivery requests and sending back out of date packages
Liaising with line managers and postmen to fulfil customer complaints with regards to missing parcels End of month meetings with several managers
HR Admin role such as inputting overtime, annual leave requests and creating spreadsheets
End of day cash handling and PDQ receipts
Handling PO Boxes, custom fees and surcharge payments
Bank Reconciliations
Payroll
Looking after Income, NNDR and Council Tax bank accounts
General Ledger
Liaising with different departments via Skype business to achieve our goals.
Completing daily rota tasks
Petty Cash accounts
Vast experience in accounting software e5 Cedar, Oracle Fusion,
ASH Recovery Debtors
Business Management: Proven track record in managing multiple food franchises and private food chains, including staff management, HR, and
operations
Fleet & Vehicle Coordination: Experience in vehicle logistics, handovers, damage assessment, and liaising with leasing companies and drivers
Customer Service: Skilled in handling customer complaints, queries, and conflict resolution in fast-paced environments like Royal Mail and
restaurant operations
Compliance & Legal Support: Familiar with GDPR, UK immigration compliance, and advising businesses on Sponsor Licenses and HR
regulations
Finance & Accounting: Experience with reconciliations, and financial systems like Oracle and e5 Cedar
Administration & Data Entry: Proficient in processing documentation, managing records, and performing detailed administrative tasks accurately
Software Proficiency: Strong command of Microsoft Office (Excel, Word, PowerPoint, Access), Oracle, Breathe HR, TAS, and PIPA systems
Team Leadership: Confident in leading teams, organizing meetings, conducting training, and driving team productivity through communication and
planning
Problem-Solving: Effective at handling operational, customer, and system-related issues independently and efficiently
Communication: Excellent interpersonal and written communication skills, experienced in stakeholder engagement and business negotiations
Adaptability: Quick learner with ability to switch between sectors including finance, food service, law, and logistics
Driving License: Full, clean UK driving license since 2014