Ffion Thomas
Llanelli
Summary
A results-driven professional with over four years of customer service experience and two years in hospitality, demonstrating expertise in complaint handling, customer retention, and sales targets fulfilment. Skilled in brand promotions, social media management, and effective multitasking, with a strong focus on empathy and understanding to enhance client satisfaction. Adept at managing time efficiently while fostering positive relationships to support business growth and achieve organisational goals. Always eager to learn and support the team.
Overview
4
4
years of professional experience
Work history
Senior beauty therapist
Goweer Beauty
Oldwalls
04.2025 - Current
- Processed payments using various methods, enhancing convenience for clients.
- Greeted every client warmly upon arrival, setting the tone for their experience in the salon. Maintaining a warming attitude throughout.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Handled sensitive client information with discretion, maintaining confidentiality at all times.
- Assisted in managing stock levels of skincare products and supplies to avoid disruption in service delivery.
- Resolved any issues or complaints from clients professionally and amicably to ensure continued patronage.
- Effective Social media management to increase customer interest. Promoting treatments and the salon by making and editing videos and photos.
Spa therapist
Machynys Monks Spa
Llanelli, Carmarthenshire
10.2024 - 03.2025
- Coordinated staff schedules for efficient utilisation of resources. Ensuring all treatments were scheduled correctly and in a timely manner.
- Processed cash and card payments on guests' arrival.
- Delivered excellent customer service to enhance client satisfaction and loyalty.
- Connected with customers using interpersonal skills to promote return custom and provide seamless and personalised customer journey.
- Verified and distributed gift cards and tokens for salon treatments and services.
Sales assistant
Screwfix
Cross Hands
10.2022 - 10.2024
- Collaborated effectively with team members to meet sales targets. Such as when there were incentives to sell a certain amount of multi box screws within a certain amount of time. My team and I pitched strategies on how to meet the target.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care. Such as when I have had to serve customers on tills, get orders and put stock away.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers with product selection for optimal satisfaction.
- Ensured stock replenishment in a timely manner to maintain product availability.
Waitress / Bar staff
The Bird in Hand
Fforest
03.2022 - 10.2022
- Accommodated special event needs, such as weddings, birthdays and provided customised services for parties.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Advanced team efficiency by assisting in training new waitstaff members, showing how to work efficiently.
- Demonstrated excellent multitasking abilities when serving tables, greeting guests and making bookings.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Improved customer satisfaction by providing efficient and friendly service.
Team member
Roma 2000
Gorseinon
08.2021 - 03.2022
- Provided excellent customer service to enhance business reputation.
- Managed cash register transactions for accurate record keeping.
- Collaborated effectively with team members to meet project deadlines.
- Maintained high standards of food hygiene, securing customer trust.
- Achieved efficient workflow with proper time management.
- Remained flexible to cover shifts and work overtime as required.
Education
Level 4 Beauty Therapy
Gower College Swansea
Tycoch 09/2025 -
Level 3 Beauty Therapy -
Gower College Swansea
Tycoch 09/2024 - 06/2025
Level 2 Beauty Therapy -
Gower College Swansea
Tycoch 09/2023 - 06/2024
Level 2 & 3 Health and Social Care A-level or equivalent -
Gower College Swansea
Gorseinon 09/2021 - 06/2023
9 GCSE’S -
Penyrheol Comprehensive School
09/2016 - 06/2021
Skills
- Customer service (4 years)
- Hospitality (2 years)
- Sales targets fulfilment
- Empathy and understanding
- Effective multitasking
- Brand Promotions
- Social media management
- Effective time management
- Complaint handling
- Cash handling
- Positive attitude
- Effective listening
- Product knowledge
- Warehouse organisation
- Instagram marketing
- Time efficiency
Affiliations
- Visiting waterfalls with my dogs
- Creating music compositions
- Going to the gym
Timeline
Senior beauty therapist
Goweer Beauty
04.2025 - Current
Spa therapist
Machynys Monks Spa
10.2024 - 03.2025
Sales assistant
Screwfix
10.2022 - 10.2024
Waitress / Bar staff
The Bird in Hand
03.2022 - 10.2022
Team member
Roma 2000
08.2021 - 03.2022
Level 4 Beauty Therapy
Gower College Swansea
09/2025 -
Level 3 Beauty Therapy -
Gower College Swansea
09/2024 - 06/2025
Level 2 Beauty Therapy -
Gower College Swansea
09/2023 - 06/2024
Level 2 & 3 Health and Social Care A-level or equivalent -
Gower College Swansea
09/2021 - 06/2023
9 GCSE’S -
Penyrheol Comprehensive School
09/2016 - 06/2021