Ffion Edwards
Braunton,Devon
Summary
17-year-old student who's been working with customers since the age of 12. Offering strong customer service skills, keen eye for detail, and positive attitude. Knowledgeable about maintaining a clean and organised workspace, handling cash transactions, and working well under pressure. Ready to use and develop communication, teamwork, and problem-solving skills in retail roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
National Trust
Croyde, Devon
02.2023 - Current
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Encouraged team members during working hours, ensuring best quality of work
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Increased revenue by 15% by upselling and recommending products.
Cleaner
myself
Ilfracombe, Devon
04.2023 - 09.2024
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Worked quickly to complete cleaning within allotted timeframes.
- Vacuumed carpeted areas and mopped hard floors.
- Cleaned and dried windows, mirrors and glass surfaces.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Followed health and safety standards governing correct use of chemicals.
- Restocked, refreshed and sanitised bathroom facilities.
- Achieved spotless results within working timeframes to meet client needs.
- Dusted countertops, ceilings and furniture for pristine environment.
- Supported with laundry requests following customer specifications.
- Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
Retail worker
cherry bomb
Barnstaple, Devon
05.2022 - 03.2023
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Organised displays to promote inventory and encourage customer purchases.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Requested and checked customer IDs at checkout for age-restricted products.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Built lasting relationships with clients through customer service interactions.
- Boosted product sales by offering selection guidance to customers.
Waiter
siam bistro
Braunton, Devon
03.2021 - 02.2023
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Managed multiple stations nightly, ensuring smooth restaurant operations and customer satisfaction
- Memorised complete menu and offered guests knowledgeable suggestions.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Increased order value by upselling sides, drinks and desserts.
Education
A-Levels - chemistry
Petroc college
Barnstaple, Devon 09.2023 -
A-Levels - art
Petroc college
Barnstaple, Devon 09.2023 -
A-Levels - psychology
Petroc college
Barnstaple, Devon 09.2023 -
GCSEs - hair and beauty
Braunton Academy
Braunton 09.2018 - 06.2024
GCSEs - english
Braunton Academy
Braunton 09.2018 - 06.2023
GCSEs - mathematics
Braunton Academy
Braunton 09.2018 - 06.2023
Skills
- Team Leadership
- Engaging leadership style
- Individual competition
- Performance assessment
- Event participation
- Calm under pressure
- Communication skills
- Upselling
Affiliations
- volleyball
- music
- science
Certification
- The VTCT Level 1/2 Technical in the Study of Hair and Beauty
References
References available upon request.
Timeline
A-Levels - chemistry
Petroc college
09.2023 -
A-Levels - art
Petroc college
09.2023 -
A-Levels - psychology
Petroc college
09.2023 -
Cleaner
myself
04.2023 - 09.2024
Barista
National Trust
02.2023 - Current
Retail worker
cherry bomb
05.2022 - 03.2023
Waiter
siam bistro
03.2021 - 02.2023
GCSEs - hair and beauty
Braunton Academy
09.2018 - 06.2024
GCSEs - english
Braunton Academy
09.2018 - 06.2023
GCSEs - mathematics
Braunton Academy
09.2018 - 06.2023
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