Ffion Jones
Caerphilly
Summary
Organised and reliable administrative professional with experience across procurement, office and logistics environments. Skilled in documentation, client support, contract administration and managing competing priorities with strong attention to detail. Proven track record for progression, being recognised for strong performance and promoted into Procurement and management positions with greater responsibility.
Seeking to apply organisational, communication and commercial skills within a Client Relationship & Business Development role.
Overview
2027
2027
years of professional experience
Work history
Procurement Assistant
Universal Resource Trading
Caerphilly
08 2025 - Current
- Promoted from Office Administrator in recognition of strong performance and increased responsibility within the business.
- Managed client communications with universities across the UK, building positive relationships, understanding requirements and supporting tailored solutions.
- Prepared and managed commercial documentation, including drafting and negotiating contracts to support long-term client relationships and business growth.
- Developed tailored proposals and purchasing solutions for university clients, ensuring requirements were understood and clearly communicated.
- Maintained accurate client records and documentation while supporting efficient processes and continuous improvement within a growing organisation.
- Planned and coordinated nationwide equipment collections, liaising with clients and internal teams to ensure smooth scheduling, efficient execution and a positive client experience.
Manager
The Castle Hotel
Melbourne
10 2024 - 2025.06
- Promoted internally from Team Member to Manager in recognition of strong performance and reliability.
- Managed daily operations, staff scheduling and resource planning to maintain high service standards while balancing business requirements.
- Oversaw purchasing, stock control and budget management, maintaining accurate financial records and supporting cost-effective operations.
- Supported marketing and promotional activity to improve customer engagement and drive business performance.
- Ensured compliance with operational procedures through regular checks, audits and effective administration.
Office Support Assistant
Browne Jacobson LLP
2024.01 - 2024.10
- Supported the smooth running of the Cardiff office, providing administrative assistance and maintaining a professional environment for colleagues and visitors.
- Managed meeting room bookings, kept staff attendance records and general office coordination to support efficient day-to-day operations.
- Welcomed clients and visitors, providing a professional first point of contact and ensuring a positive experience when attending the office.
- Supported client and internal events by coordinating catering, displaying promotional materials and assisting with event arrangements.
- Coordinated a client event from planning through to delivery, gathering client lists from internal teams, preparing and distributing invitations, managing RSVPs and supporting event logistics to ensure a successful experience for attendees.
- Assisted with office-wide events, encouraging team participation and supporting engagement across the Cardiff office.
- Managed office resources, including supplies and facilities requirements, ensuring colleagues had the necessary support to work effectively.
- Developed strong organisational and communication skills within a professional services environment, gaining insight into the importance of client service and attention to detail.
Guest Experience Associate
Haven Holidays
06 2023 - 01 2024
- Improved guest check-in and check-out processes, helping to increase efficiency and enhance the customer experience.
- Managed guest enquiries and complaints professionally, resolving issues quickly through effective communication and problem-solving.
- Maintained accurate records and operational processes, including stock monitoring and financial reconciliations.
- Supported front desk operations in a fast-paced environment, managing competing priorities while maintaining high service standards.
Education
BSc (Hons) Sport & Exercise Science (2 years completed)
Bangor University
Bangor, Gwynedd 09/2019 - 07/2021
13 GCSE's - A*-B
St Martins School
Caerphilly4 A Levels A*-C
St Martins School
CaerphillySkills
- Administrative and Logistics Support
- Microsoft Office Suite Proficiency
- First Aid at Work Qualification (St Johns Ambulance)
- Staff Management
- Procurement Administration
- Excellent Communication
- Extensive Volunteer Work
- Contract administration and documentation
- Project coordination and workflow management
- Record management
Timeline
Office Support Assistant
Browne Jacobson LLP
2024.01 - 2024.10
13 GCSE's - A*-B
St Martins School
BSc (Hons) Sport & Exercise Science (2 years completed)
Bangor University
09/2019 - 07/2021
Procurement Assistant
Universal Resource Trading
08 2025 - Current
Manager
The Castle Hotel
10 2024 - 2025.06
Guest Experience Associate
Haven Holidays
06 2023 - 01 2024
4 A Levels A*-C
St Martins School