Summary
Overview
Work history
Education
Skills
Languages
Travelling and volunteering
Timeline
Generic

Ffiôn Jones

Swansea

Summary

I am a highly skilled individual with excellent communication skills and a proven ability to multitask effectively. I am a dedicated and hardworking team player with great time management and terrific organisation skills and I am committed to delivering high-quality results and continuously improving processes.

Overview

3
3
years of professional experience

Work history

Caseworker/RASSO Administrative Support Officer

Crown Prosecution Service
Swansea
08.2023 - 03.2025
  • I was responsible for triaging new cases that would arrive from police, determining if they were suitable for my unit, and checking they included everything needed according to criteria.
  • I was responsible for allocating the appropriate lawyer for the type of case received. When allocating, I checked the experience, ability and caseload of each lawyer, and the lawyers and officers availability to ensure it matched.
  • I would record hearing outcomes for all cases in the magistrates court e.g. pleas, first hearings, breach of bail and warrants.
  • I would also dispatch bundles of case material to the courts and to the defence firm.
  • I was responsible for calculating Custody Time Limit expiry dates for defendants, whilst completing diaries and logs to ensure everything matches and is correct.
  • I would check and correct unauthorised charges, I would cross reference multiple documents to check the correct charges, and alter the system and liaise with the lawyer and the courts to update them.
  • I liaised with paralegals and the witness care unit to gather information for booking taxis, hotels, flights and childcare for victims and witnesses.
  • I would finalise and reactivate cases when necessary, making sure to use the correct codes to do so.
  • I was responsible for the team's mailbox and doing tasks such as sending emails from counsel, defence, police, court, intermediaries etc into the relevant case, and forwarding the email to the relevant people. I would also respond to police with case updates, and receive requests from police to reactivate cases.
  • In our manager's absence, my team and I would send out bail applications to police for their views, and liaise with the lawyers on the case.
  • Some other tasks I would do on a daily basis include: password protecting sensitive material, triaging and allocating very urgent cases whereby the defendant is in custody, merging cases and updating several case logs.
  • On a weekly and monthly basis, I would fill out multiple logs and spreadsheets regarding our lawyers and paralegals case loads, and the types of cases we have received. These would be sent to my manager and would be taken up the line for consideration.

Pharmacy Assistant

Well Pharmacy
Swansea
10.2022 - 08.2023
  • I worked in an extremely responsible role as part of a close knit team supporting the pharmacist in providing a wide range of services to the public from filling prescriptions, to health check appointments and vaccinations.
  • I communicated with customers clearly and concisely providing excellent customer service, face to face in a sensitive manner, treating them with respect and compassion.
  • I dealt with confidential and sensitive information daily and ensure it remains private and confidential by ensuring security processes are adhered to in order to safeguard the customers' private and very personal information.
  • I was responsible for gathering accurate information from prescriptions, checking firstly for any errors or irregularities and then dispense the correct medication necessary ensuring the correct dosage is given before labelling the order and passing it to the Pharmacist for checking. I have a keen eye for detail which is essential in my role when dealing with prescription medication.
  • I was responsible for gathering accurate information directly from customers face-to-face and also over the telephone by asking sometimes sensitive and personal questions, which I then pass to the pharmacist in order for him to give an accurate diagnosis.
  • I would restock the pharmacy with medication ensuring they are in the correct drawers to ensure efficient and accurate dispensing and also restock the pharmacy shop floor when an order is received.
  • I am diligent and extremely organised and have great time management skills. I managed my workload of prescriptions that come in directly from the doctors surgery daily and also prioritise those which are customer walk-ins. I am accurate which is highly essential to my role, and am efficient in an extremely face-paced and busy environment.
  • I followed all practise and procedures accurately which is essential when dealing with medications. I refer to our written guidelines and processes and refer to my senior colleagues and the pharmacist as and when necessary.

General Sales Assistant

Matalan
Swansea
06.2022 - 09.2022
  • I provided the public with excellent customer service face to face.
  • I am fully trained in using the POS till system, handling money and credit card payments.
  • I handled returns and exchanges for customers as well as dealing with click and collect orders.
  • I kept the shop floor in order and answered all types of customer queries.
  • I ensured all customer needs were met to the highest of standards in a friendly and approachable manner.

Education

GCSEs -

Ysgol Gyfun Gymraeg Bryn Tawe
Swansea

Skills

  • Excellent communication skills
  • A team player
  • Able to multitask effectively
  • Great time management skills
  • Dedicated and hardworking
  • Terrific organisation skills

Languages

English
Native
Welsh
Advanced

Travelling and volunteering

March-June 2025, I took a small break from working to pursue my dream of backpacking in Australia, Indonesia and Vietnam. I learned a lot about different cultures and ways of life during my trip that I am sure will stay with me forever. During my time in Vietnam, I did a volunteering experience in the North of Vietnam, at a children's summer camp, where I taught English to children aged 7-14. I also organised activities, games and sports days.

Timeline

Caseworker/RASSO Administrative Support Officer

Crown Prosecution Service
08.2023 - 03.2025

Pharmacy Assistant

Well Pharmacy
10.2022 - 08.2023

General Sales Assistant

Matalan
06.2022 - 09.2022

GCSEs -

Ysgol Gyfun Gymraeg Bryn Tawe

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