Highly reliable and empathetic professional with a proven track record of solving problems and delivering exceptional results with minimal support. Possesses strong interpersonal skills and a keen ability to understand and address individual and group needs. A dedicated team player who thrives in fast-paced environments while maintaining a calm and composed demeanour.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
Work History
Administrative Team Leader - Welfare and Legals Department
Mitie Care & Custody
London, Heathrow
04.2024 - 11.2024
Collaborated with the Home Office Assurance to deliver daily statistics and figures for the Detained Duty Advice Scheme (DDAS), showcasing strong data management and analytical skills
Conducted quality assurance checks to ensure compliance with operational standards, enhancing overall team performance
Oversaw the rollout of new system formats, coordinating training sessions and equipping colleagues with the necessary tools and applications to maintain efficiency
Managed detainee records with precision, ensuring confidentiality, data integrity, and adherence to security protocols, which aligns with national resilience frameworks
Acted as a key liaison between departments, facilitating effective communication to support streamlined operations
Owner
Fadenecreps
Wembley, London
09.2021 - 04.2025
Established and managed a successful e-commerce business, demonstrating entrepreneurial and strategic planning skills
Conducted in-depth market analysis to identify emerging trends and risks, showcasing transferable skills in environmental scanning and resilience planning
Managed all operational aspects, including inventory management, logistics, and data-driven decision-making, ensuring optimized workflows and customer satisfaction
Built a loyal client base by delivering exceptional service and communication, reflecting strong stakeholder engagement skills
Full time sales assistant
Tk Maxx
Wembley, London
07.2020 - 07.2021
Departmental duties (Shoes and Travel department)
Stock management (Sorting store deliveries and allocating to relevant departments)
Point of Sale operations: Provided excellent customer service, ensuring a positive shopping experience for clients.
Part-time Sales assistant
Tk Maxx
Canterbury
02.2018 - 01.2019
Shop floor assistance
Point of Sale operations
Restocking shop floor
Work Experience
International Maritime Organization
London, SE1
05.2017 - 07.2017
I.T retrieving corrupt data
Shadowing the Head of Finance & I.T
Seasonal Sales Assistant
Next Plc.
Brent, London
11.2012 - 12.2012
Shop floor assistance
Restocking products
Pricing
Table Tennis Coach
Greenhouse Sports
01.2011 - 12.2014
Company Overview: Various London Schools
Coaching students to improve their technique
Various London Schools
Work Experience
Duncan Lewis Solicitors
Shepherds Bush, London
06.2011 - 07.2011
Company Overview: Shepherds Bush, London
Assisted with client consultations
Research immigration policies for asylum cases
Initiated a defence argument for a Junior Solicitor
Shadowed a Solicitor during a Conveyancing County Court case
Shepherds Bush, London
Education
Bachelor of Arts - Politics and International relations
University of Kent
Canterbury, Kent
09.2016 - 07.2021
Burlington Danes Academy
White City, London
09.2008 - 07.2015
Skills
Data Management & Analysis: Proficient in generating detailed reports, conducting quality assurance checks, and managing confidential records
Strategic Planning & Problem Solving: Proven ability to conduct market analysis, optimize workflows, and adapt to dynamic environments
Leadership & Team Collaboration: Experienced in leading teams, coordinating training sessions, and facilitating cross-departmental communication
Customer Service & Stakeholder Engagement: Skilled in building client relationships, delivering exceptional service, and maintaining a customer-focused attitude
Entrepreneurial Mindset: Successfully established and managed an e-commerce business, demonstrating agility and proactive decision-making
Accomplishments
University of Kent Men’s Table Tennis Team, 2018-2019
University of Kent African Caribbean Society, Executive Committee Officer, 2017-2018
Managed the production of events as well as building relationships with sponsors whilst overseeing the management of over 250 members.
In charge of the ACS First year team as ACS Sub team leader with the assistance of sub-term to provide insight on the day-to-day operations of being an ACS team member, monitoring the production of events ran by the first-year term.
Collaborated with external partners, performers, and sponsors to enhance event offerings and create mutually beneficial relationships.
Spearheaded the planning, coordination and execution of a mental health event held by the society which included multiple guest speakers from large mental health organisations such as Samaritans and Young Minds in addition to individual mental health advocates who either provided insight on dealing with mental health or personal struggles.
University Of Kent Men’s Basketball Team, 2016-2017
University Of Kent Men’s Football Team, 2016-2017
Regional and National Table Tennis Champion, 2013
Burlington Danes Academy football quarter finalist, 2013
Cadet & Junior League Champion, 2011-2013
Regional volleyball quarter finalist, 2011
Debating Society at Burlington Danes Academy, 2009-2011
Gifted & Talented at Burlington Danes Academy, 2008-2010
Steel Pan performance for ARK Schools, 2009-2012
Saxophone performance in the Barbican, 2011
Burlington Danes Academy Cultural Gala playing African Drums, 2010
Shakespearean performance of A Midsummer Nights Dream at The Shaw Theatre, 2012
Raised the most money for Charity Week at Burlington Danes Academy, 2010
Custom
Available upon request
Timeline
Administrative Team Leader - Welfare and Legals Department
Mitie Care & Custody
04.2024 - 11.2024
Owner
Fadenecreps
09.2021 - 04.2025
Full time sales assistant
Tk Maxx
07.2020 - 07.2021
Part-time Sales assistant
Tk Maxx
02.2018 - 01.2019
Work Experience
International Maritime Organization
05.2017 - 07.2017
Bachelor of Arts - Politics and International relations