Summary
Overview
Work history
Education
Skills
References
Timeline
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Feyaiz Awolaja

Summary

Accomplished professional with expertise in digital communication tools and technical support provision. Demonstrates proficiency in customer relationship management systems and excels in customer advocacy. Committed to leveraging skills to enhance customer satisfaction and drive organisational success.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

customer services

lizzy Cuisine
Ibadan, Oyo state Nigeria
06.2023 - 12.2024
  • Obtained feedback from customers to improve service experience.
  • Worked as part of a team, improving communication skills within the workplace.
  • Liaised between customers and internal teams to streamline communication process.
  • Implemented customer follow up to uphold service standards.
  • Listened actively to offer accurate information and best solution to their needs.
  • Maintained detailed records, ensuring accurate data management.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.

Volunteer library Assistance

Barking and Dagenham Council
Daganham, Essex
03.2021 - 07.2022
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Handled customer inquiries and concerns.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Education

GCSEs -

Gaynes School
Upminster, Havering
09.2020 - 07.2022

IGCSEs -

Lariken International College
Oyo state Nigeria
08.2022 - 12.2024

Skills

  • Digital communication tools
  • Technical support provision
  • Customer relationship management systems
  • Customer advocacy

References

References available upon request.

Timeline

customer services

lizzy Cuisine
06.2023 - 12.2024

IGCSEs -

Lariken International College
08.2022 - 12.2024

Volunteer library Assistance

Barking and Dagenham Council
03.2021 - 07.2022

GCSEs -

Gaynes School
09.2020 - 07.2022

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Feyaiz Awolaja