Chellon Williams

Seasonal/Permanent: 08/2025 - Current

Seasonal: 07/2024 - 01/2025

Seasonal/Permanent: 10/2020 - 08/2023

• Consistently delivered excellent customer service by resolving customer issues using expert product/brand knowledge across multiple channels such as email, phone, offline cases, and chat.
• Skilfully de‑escalated challenging situations by applying emotional intelligence, active listening, and using the LEGO Group’s FRKE tone of voice to restore trust, building direct and lasting relationships.
• Adapted quickly to numerous of agile systems changes. Assisting cross functional teams by testing and providing consistent feedback resulting in improved workflow and operational efficiency.
• Awarded the Focused Leadership Playground Award for leading by example, demonstrating strong commitment to my IDP motivating my team to actively focus on their own IDP. Nominated for the Brave and Curious awards. Recognised as the team’s BrickStar for stepping up when team leader was away, consistently attending loop meetings and keeping team informed. Was selected as one of 2 advisors to represent the department in a side‑by‑side session with CEO Niels B. Christiansen, demonstrating newly implemented systems and sharing frontline insights

• Assisted leading team of 15+ staff overseeing scheduling, recruitment, onboarding, and performance management to uphold operational standards and meet business targets.
• Managed stock control and supplier accounts, ensuring optimal availability of key products while reducing waste and improving cost efficiency.
• Provided high-quality customer service, converting inquiries into confirmed bookings and fostering lasting relationships.
• Played a key role for the first Pub to achieve ‘The Double’, winning both Slough, Windsor & Maidenhead, CAMRA awards ‘SWM CAMRA Pub of the Year 2025’ and ‘SWM CAMRA Cider Pub of the Year 2025’. As well as runner up County pub of the Year.

• Led on‑site service delivery for large, high‑profile events. Managing teams of 5–60 staff and ensuring smooth, consistent performance in fast‑paced, customer facing environments.
• Acted as the primary escalation point on the ground, resolving operational and customer issues with empathy, adaptability, and sound judgement.
• Coordinated closely with cross‑functional teams to align staffing, logistics, and service standards with client expectations, ensuring a cohesive and high‑quality customer experience.
• Fostered positive team atmosphere by providing clear guidance, real‑time coaching and support enabling staff to deliver exceptional and customer‑focused service.

• Supported the Director and a team of 3 Researchers of a startup company by providing administrative support, proactively identifying issues and finding solutions to enhance workflow.
• Managed the Director's diary, expenses, candidate coordination, and ensured timely follow-up across the hiring pipeline.
• Collaborated with Marketing and Engineering teams to assist with email campaigns, website updates, and CRM/database management, ensuring accurate information, optimal organisation and good reach with existing customers.