FESTUS BENNEH
Kettering,Northamptonshire
Summary
A dedicated professional with a strong foundation in customer service and communication skills, adept at building relationships and handling complaints effectively. Demonstrates exceptional time management and organisational abilities, thriving in fast-paced environments while ensuring attention to detail and compliance with data protection standards. Fluent in English, Spanish, and Twi, with a proven ability to empathise and care for vulnerable individuals. Proficient in Microsoft Excel, committed to collaborative teamwork as well as independent work.
Overview
6
6
years of professional experience
Work history
Patient Transport Driver
Ambicorp Ltd
05.2024 - 03.2026
- Transport sick and vulnerable patients safely to and from hospital appointments.
- Provide compassionate care and reassurance to keep patients comfortable during transit.
- Communicate professionally with patients’ families and hospital staff to coordinate journeys.
- Manage daily schedules and respond to last-minute changes and urgent requests.
- Handle sensitive information discreetly in line with data protection guidelines.
- Maintain a clean, safe, accessible vehicle for patients with mobility needs.
- Offer emotional support to distressed patients while maintaining a calming environment.
Delivery Courier
Amazon
01.2022 - 02.2025
- Delivered high customer satisfaction ratings through timely, efficient deliveries each day.
- Managed daily routes covering 50+ residential and commercial stops.
- Tracked deliveries in in-vehicle computer systems and updated statuses in transit.
- Confirmed delivery details by phone and resolved customer queries quickly.
- Maintained professional standards and positive attitude while working under pressure.
- Handled high-pressure moments and delivered projects by deadline.
- Maintained professional standards and a positive attitude while working under pressure.
Warehouse operator
Europa Worldwide Group
Corby, Northamptonshire
06.2020 - 01.2022
- Improved workflow by communicating clearly with supervisors during day-to-day tasks.
- Managed inventory by recording stock details accurately for warehouse control.
- Supported workplace safety by following all health and safety guidelines daily.
- Met shipment deadlines by processing incoming consignments efficiently every shift.
- Loaded lorries to keep delivery schedules moving on time each day.
- Kept warehouse operations smooth by collaborating actively with team members.
- Picked orders accurately to reduce returns or exchange requests.
- Maintained clean work areas to improve productivity and safety standards.
- Dispatched high-volume orders consistently by picking, packing, and sending accurately.
Education
Bachelor of Science - Biomedical Science
University of Wolverhampton
Wolverhampton 09/2018 - 06/2022
BTEC Level 3 Diploma - Business
Tresham College
Kettering 1 2017 - 1 2019
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IES La Plana
Spain 1 2014 - 1 2016
Skills
- Customer Service & Professional Skills
- Excellent verbal and written communication
- Strong telephony and relationship-building
- Effective complaint handling and resolution
- Time management and workload prioritisation
- Team collaboration and independent working
- Attention to detail and data protection compliance
- Empathy and care when dealing with vulnerable individuals
- Languages: Fluent in English, Spanish, and Twi
- Microsoft Excel
- Fast paced environment working
- Outstanding organisation under pressure
Languages
English (Fluent)
Spanish (Fluent)
Twi (Fluent)
Volunteer Experience
Charity Shop, Volunteer Fundraiser, Spain, 2015, 2015, Volunteer Fundraiser at a Charity Shop in Spain (2015)
ADDITIONAL INFORMATION
- Full right to work in the United Kingdom
- Flexible for full-time or part-time positions
- Multilingual: English (Fluent), Spanish (Fluent), Twi (Fluent)
- Valid UK driving licence
- Enhanced DBS check available upon request
Affiliations
- Football
- Gym
- Reading
- Knowledge
References
References available upon request.
Timeline
Patient Transport Driver
Ambicorp Ltd
05.2024 - 03.2026
Delivery Courier
Amazon
01.2022 - 02.2025
Warehouse operator
Europa Worldwide Group
06.2020 - 01.2022
Bachelor of Science - Biomedical Science
University of Wolverhampton
09/2018 - 06/2022
BTEC Level 3 Diploma - Business
Tresham College
1 2017 - 1 2019
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IES La Plana
1 2014 - 1 2016