FESTUS AJAYI
Canterbury,Kent
Summary
A hardworking and enthusiastic Business Management student with strong communication skills and solid experience in customer service and retail. Reliable, confident, and always give 100% effort in everything. Through retail experience, have learned how to support customers, manage stock, work well under pressure, and maintain high store standards. Fast learner with an excellent academic record and outstanding attendance, showing dedication and commitment to success.
Overview
3
3
years of professional experience
Work history
Team Member (Cashier)
Co-op
Abbey Wood, Greenwich
2024.01 - 2025.02
- Provided positive and helpful customer service, supporting visitors and students
- Resolved conflicts with difficult customers, maintaining a calm and professional environment.
- Assisted with store/event setup and organisation to enhance customer experience
- Ensured a tidy and safe environment for visitors by regularly cleaning and organising spaces.
- Demonstrated reliability and punctuality, fostering a positive work environment for team collaboration.
- Assisted with events, crowd support and general operations
Team Member
Trinitas
Belvedere, Bexley
2024.06 - 2024.09
- Deliver exceptional service to customers, fostering a welcoming and supportive environment.
- Address customer queries and manage store activities to ensure satisfaction and loyalty.
- Coordinated logistics and supervised personnel involved in crowd support and general operations, utilising effective communication and problem-solving skills.
- Maintained a clean, safe, and well-presented environment to ensure operational efficiency.
- Enhanced retail stock exchange processes to improve operational flow and efficiency.
- High enthusiasm ready for work, very punctual
Customer Assistant
Debell Global Services (UK) Limited
London, Hackney
2022.02 - 2024.01
- Provided friendly and professional customer service on shop floor
- Assisted customers with enquiries and provided product guidance in fitting rooms to enhance shopping experience.
- Showcased great communication skills when explaining promotions or discounts to customers .
- Improved efficiency at checkout by mastering POS system operations quickly.
- Maintained store standards and ensured cleanliness and visual presentation to create inviting environment.
- Replenished stock and ensured shelves were fully stocked and organised
Education
BTEC Courses - Business, Information Technology, Applied Law
Trinity Church of England Sixth Form
Bexley 2023.09 - 2025.06
BSc (Hons) - Business Management
Canterbury Christ Church University
Canterbury 2025.09 -
Skills
- Inventory Organisation
- Team Communication
- Fast-Paced Environment
- Customer Service
- Stock Checking
- Positive Attitude
- Organisational Skills
- Problem Solving
- Teamwork and Collaboration
- Stock Replenishment
- Time Management
LANGUAGES
English (expert)
REFERENCE
Available on request.
Timeline
BSc (Hons) - Business Management
Canterbury Christ Church University
2025.09 -
Team Member
Trinitas
2024.06 - 2024.09
Team Member (Cashier)
Co-op
2024.01 - 2025.02
BTEC Courses - Business, Information Technology, Applied Law
Trinity Church of England Sixth Form
2023.09 - 2025.06
Customer Assistant
Debell Global Services (UK) Limited
2022.02 - 2024.01