Ferruccio Monti
Bicester,Oxfordshire
Summary
Dedicated professional with a strong background in customer service and sales, adept at upselling and enhancing customer satisfaction. Committed to delivering best experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality Professional
Ottolenghi
Bicester, Oxfordshire
04.2024 - Current
- Delivered excellent customer service through friendly and polite interaction.
- Remained calm under pressure, ensuring better performance during peak hours.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Attended to customer's needs proactively for first-class waiting service.
Business Consultant
FM Consult
Botucatu ,Sao Paulo , Brasil
05.2022 - Current
- Identified potential opportunities with thorough market research and analysis.
- Collaborated closely with department heads to establish effective operational practices.
- Fostered strong relationships with clients through exceptional service delivery and consistent follow-ups.
Hospitality Consultant
FM Consult
Sao Paulo/London
04.2021 - 01.2025
- Spaghetti House - UK
- Pizzeria Ristorante II Mirto e Degli Gelateria - UK
- Vapiano Restaurante - Brasil
- Cepra School - Brasil
Senior Waiter/Retail
Cafe Wolseley
Bicester, Oxfordshire
06.2018 - 12.2019
- Upheld company procedures and policies consistently in daily operations.
- Delivered prompt and accurate service recording orders in Epos system.
- Delivered quality service by providing warm and welcoming environment.
- Upsold sides and beverages to increase restaurant revenue.
Retail Salesperson
Cepra Store
Botucatu, Sao Paulo
04.2014 - 03.2018
- Enhanced customer experience by providing exceptional service and product knowledge.
- Worked flexibly across various departments for seamless store functioning.
- Improved profitability by upselling and cross-selling products whenever possible.
Education
MBA - Business Management
UNIFAC
Botucatu08.2011
Skills
- Customer Service
- Sales and Upselling
- Adaptability
- Communication Skills
- Cash Handling and POS System
- Attention to Details
Certification
NVQ - National Vocational Qualification - Senior Management & Leadership, Level 3, UK
First Aid and Health & Safety Training - Level 2 - 04.2019, UK
Timeline
Hospitality Professional
Ottolenghi
04.2024 - Current
Business Consultant
FM Consult
05.2022 - Current
Hospitality Consultant
FM Consult
04.2021 - 01.2025
Senior Waiter/Retail
Cafe Wolseley
06.2018 - 12.2019
Retail Salesperson
Cepra Store
04.2014 - 03.2018
MBA - Business Management
UNIFAC
Similar Profiles
Roberto SerecchiaRoberto Serecchia
Receptionist at NOPI, Ottolenghi companyReceptionist at NOPI, Ottolenghi company
Oliantai KovacOliantai Kovac
Waiter at Ottolenghi LtdWaiter at Ottolenghi Ltd
Bhavesh JainBhavesh Jain
Client advisor at COACHClient advisor at COACH