Ferruccio Monti
Bicester,Oxfordshire
Summary
Dedicated professional with a strong background in customer service and sales, adept at upselling and enhancing customer satisfaction. Committed to delivering best experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality Professional
Ottolenghi
Bicester, Oxfordshire
04.2024 - Current
- Delivered excellent customer service through friendly and polite interaction.
- Remained calm under pressure, ensuring better performance during peak hours.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Attended to customer's needs proactively for first-class waiting service.
Business Consultant
FM Consult
Botucatu ,Sao Paulo , Brasil
05.2022 - Current
- Identified potential opportunities with thorough market research and analysis.
- Collaborated closely with department heads to establish effective operational practices.
- Fostered strong relationships with clients through exceptional service delivery and consistent follow-ups.
Hospitality Consultant
FM Consult
Sao Paulo/London
04.2021 - 01.2025
- Spaghetti House - UK
- Pizzeria Ristorante II Mirto e Degli Gelateria - UK
- Vapiano Restaurante - Brasil
- Cepra School - Brasil
Senior Waiter/Retail
Cafe Wolseley
Bicester, Oxfordshire
06.2018 - 12.2019
- Upheld company procedures and policies consistently in daily operations.
- Delivered prompt and accurate service recording orders in Epos system.
- Delivered quality service by providing warm and welcoming environment.
- Upsold sides and beverages to increase restaurant revenue.
Retail Salesperson
Cepra Store
Botucatu, Sao Paulo
04.2014 - 03.2018
- Enhanced customer experience by providing exceptional service and product knowledge.
- Worked flexibly across various departments for seamless store functioning.
- Improved profitability by upselling and cross-selling products whenever possible.
Education
MBA - Business Management
UNIFAC
Botucatu08.2011
Skills
- Customer Service
- Sales and Upselling
- Adaptability
- Communication Skills
- Cash Handling and POS System
- Attention to Details
Certification
NVQ - National Vocational Qualification - Senior Management & Leadership, Level 3, UK
First Aid and Health & Safety Training - Level 2 - 04.2019, UK
Timeline
Hospitality Professional
Ottolenghi
04.2024 - Current
Business Consultant
FM Consult
05.2022 - Current
Hospitality Consultant
FM Consult
04.2021 - 01.2025
Senior Waiter/Retail
Cafe Wolseley
06.2018 - 12.2019
Retail Salesperson
Cepra Store
04.2014 - 03.2018
MBA - Business Management
UNIFAC
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