Summary
Overview
Work history
Education
Hobbies
Timeline
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Ferron Williams

Ferron Williams

Summary

Dependable professional and prioritises data protection and confidentiality. Follows standard processes and procedures to elevate service levels. Confident communicating with people from different backgrounds. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Confident individual with flexible, proactive work ethic seeks Concierge opportunity. Well-organised with excellent interpersonal skills for reliable reception, admin and customer support. Personable and skilled in running high-quality service provisions for busy reception and security operations. Delivers exceptional customer care through prompt, professional assistance. Calm under pressure for proactive incident response.

Overview

18
18
years of professional experience

Work history

Line chef

The Alchemist
London, City of London
10.2023 - Current
  • Maintained clean and safe working stations, applying highest standards of safety and hygiene across all tasks.
  • Facilitated smooth line operations, replenishing items as per Head Chef requirements to ensure constant product availability.
  • Executed efficient mise en place to facilitate smooth service.
  • Prepared, produced and packed food in tight timescales.
  • Checked freezers and refrigerators to verify correct storage and temperatures.
  • Handled special customer requests to meet dietary needs and mitigate allergen risks.
  • Followed recipe specifications strictly to produce high volume of food orders.
  • Sanitised counters and utensils used to prepare raw meat, eggs and fish.
  • Aided management to practice food hygiene standards.

Taxi Operator

Self employed
Jamaica
04.2019 - 10.2023
  • Completed safe journeys by applying defensive driving techniques and complying with Highway Code.
  • Cared for customer safety by dropping off at secure locations.
  • Demonstrated company systems and processes to new drivers.
  • Arrived on time to customer appointments, maximising service efficiency.
  • Determined and collected fares according to meters.
  • Stored passenger luggage and personal items to prevent damage.
  • Kept vehicles spotlessly clean and tidy for maximum customer comfort.
  • Answered, scheduled and responded to reservation calls promptly and professionally.
  • Kept strict schedules to efficiently serve regular clients.
  • Delivered outstanding customer experiences with friendly and professional approach.

Concierge

Beaches
Negril, jamaica
08.2014 - 08.2017
  • Greeted guests and managed check-in and check-out procedures.
  • Provided guests with lists of upcoming activities and events.
  • Computed billings and hotel charges and provided receipts.
  • Provided guests with keys and directions to room locations.
  • Arranged for interpreters to translate information to guests.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Coordinated with housekeeping or maintenance department to address needs of clients.
  • Documented guest information on hotel database to maintain accuracy.
  • Transported luggage to and from rooms to accommodate guests.
  • Maintained tidy work area to promote cleanliness and quality standards.

Lifeguard

Beaches hotel
Negril
04.2006 - 03.2016
  • Advised swimmers on use of diving boards, slides and pool equipment to mitigate potential safety risks.
  • Performed successful pool rescues, remaining calm and effective under pressure.
  • Offered flexible schedule from early starts to weekend shifts.
  • Minimised accidents by sharing health and safety awareness.
  • Cleaned and disinfected pool equipment and accessories to minimise potential health risks.
  • Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
  • Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
  • Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
  • Observed swimmers attentively, quickly responding to risks and concerns.
  • Instructed or assisted with classes in fundamentals of swimming.
  • Identified and communicated any potential health, safety or accident risks to facility supervisor.
  • Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
  • Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.

Education

GCSEs - English, Maths, social studies, science, art etc

Godfey Stewart High School
Savlamar, Jamaica
09.2004

Hobbies

I enjoy playing and watching football in my free time.

Enjoy a game of dominos with friends.

A few games of cricket every few months. 

The most fun thing I like to do is swim.

Timeline

Line chef

The Alchemist
10.2023 - Current

Taxi Operator

Self employed
04.2019 - 10.2023

Concierge

Beaches
08.2014 - 08.2017

Lifeguard

Beaches hotel
04.2006 - 03.2016

GCSEs - English, Maths, social studies, science, art etc

Godfey Stewart High School

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Ferron Williams