Ferne Farmer
Halstead,United Kingdom
Summary
A highly skilled professional with expertise in project planning and content editing, strategic audience targeting, and social media marketing. Demonstrates exceptional analytical problem-solving abilities and effective communication skills, ensuring customer service excellence and team collaboration. Adept at managing workloads efficiently within busy environments, showcasing attention to detail and cultural awareness. Career goals include leveraging strategic planning skills to drive impactful social media advertising campaigns.
Overview
6
6
years of professional experience
Work history
Visual merchandising supervisor
Calvin Klein
Braintree, Essex
03.2025 - Current
- Developed seasonal themes for merchandise displays, refreshing the look of the store and keeping interest high.
- Managed inventory levels on the shop floor, restocking items and organising back stock for easy access.
- Coordinated seasonal clearance of old stock through strategic placement and attractive discounting strategies.
- Maintained up-to-date knowledge of visual merchandising tools and technologies to improve efficiency and effectiveness.
- Prepared detailed visual merchandising reports, including photographs and performance metrics, for review by senior management.
Social Media Content Creator
Self-Employed
01.2020 - Current
- Successfully established partnerships with global companies by effectively communicating via email.
- Executed social media strategies across 29k followers on TikTok and Instagram.
- Represented various fashion brands, including Boohoo, New Look, Schuh, Fila, and many others.
- Utilised social media platforms to promote performances, reaching wider audiences.
- Implemented marketing strategies, including promotion, to increase brand awareness.
- Tracked social Media analytics to understand audience engagement and content performance.
- Assessed social media trends to identify and correct misinformation swiftly.
Emergency 999 Call Handler
East of England Ambulance Service
02.2024 - 01.2025
- Proficient usage of various computer based software (MPDS)
- Active listening while conveying precise and important information from callers
- Managing multiple tasks simultaneously
- Quickly assessing situations and providing appropriate advice and instructions
- Showing understanding and care for callers who may be distressed, scared or in crisis
- Making swift, informed decisions based on the information provided
- Worked effectively, calmly and proactively under pressure, especially during time-critical situations.
Customer Service Assistant
East of England Co-operative
11.2021 - 01.2024
- Worked well under pressure in a busy environment
- Working as a team to manage large deliveries
- Good customer service skills when interacting with customers and staff
- Maintaining a clean and tidy work environment
- Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.
- Handled customer enquiries, providing prompt responses to questions about products and services.
Education
Level 3 - Uniformed Protective Services
Colchester Institute
GCSE - Art, BTEC PE
Hedingham School & Sixth Form
NVQ Level 4 - Level 4 Fashion retail with marketing
Fashion Retail Academy
London 09.2025 -
Skills
- Project planning and content editing
- Strategic Audience Targeting
- Social Media Advertising Management
- Analytical Problem Solving
- Team collaboration and development
- Workload Organisation and Efficiency
- Effective communication abilities
- Customer Service Excellence
- Pressure Management
- Working within a busy environment
- Attention to detail
- Good use of initiative
- Cultural awareness
- Keyboard skills
- Strategic planning
- Social media marketing
Timeline
NVQ Level 4 - Level 4 Fashion retail with marketing
Fashion Retail Academy
09.2025 -
Visual merchandising supervisor
Calvin Klein
03.2025 - Current
Emergency 999 Call Handler
East of England Ambulance Service
02.2024 - 01.2025
Customer Service Assistant
East of England Co-operative
11.2021 - 01.2024
Social Media Content Creator
Self-Employed
01.2020 - Current
Level 3 - Uniformed Protective Services
Colchester Institute
GCSE - Art, BTEC PE
Hedingham School & Sixth Form
Similar Profiles
Amy KratzAmy Kratz
Assistant Manager at Calvin KleinAssistant Manager at Calvin Klein
Joseph CastilloJoseph Castillo
Sales Associate at Calvin KleinSales Associate at Calvin Klein
Preethi VPreethi V
Customer Relationship Officer at Calvin KleinCustomer Relationship Officer at Calvin Klein
JUSTINE LUIS LOSINIOJUSTINE LUIS LOSINIO
Sales Associate at Calvin Klein, PVH Corp.Sales Associate at Calvin Klein, PVH Corp.
Gemma May WestonGemma May Weston
Registered veterinary nurse at Ardmore Veterinary GroupRegistered veterinary nurse at Ardmore Veterinary Group