Fernando Borges

My primary responsibility is to deliver exceptional customer service while promoting the Outerwear/Runway collection in conjunction with the Made-to-Measure program.

With my experience, I have built a strong client database and maintained a retention rate of 70–80%. In less than four months with the brand, my clients were the only ones who attended the FW25 fashion show.

I have also introduced the brand to all the clients in my book, and they are now shopping at Dunhill

I am responsible for a strong improvement towards an uplift in Made To Measure orders. This was accomplished through my ability to encourage the team around me and take key responsibility for the Made to Measure department within the store.
Within my role as a Made to Measure consultant, it is my responsibility to positively represent and promote the brand whilst constantly achieving and exceeding.

As a key member of the formal wear within the Sloane Street store I have been able to pass down my knowledge to members of staff who also work in the department so that as a team we were working in the same direction in line with the business needs.

Develop positive customer relations through friendly greetings and excellent service.

Build client relations based on providing superior customer service, collect contact and call frequently to generate repeat business and revenue.

Provide excellent product knowledge about suits, Mills, fabrics and construction and silhouettes.

• Act as a brand ambassador by cultivating relationships with new and existing VVICs/VICS demonstrating excellence in selling, service, styling and wardrobe skills
• Successfully drove and maximized sales and profitability, achieving consistent growth and exceeding
• KIP targets for weekly / monthly budgets
• Maintained an active client book and achieved high value
• Successful high clientele that shops online, extensive data on Korean and Chinese clients
• (Top 1 on online sales)
• Worked well independently and on a team to solve problems.

• Built and maintained repeat business with personal client book and by assisting staff with their own clients' books Assisted sales associates with various customer issues (e.g
• Returns, defective merchandise, general complaints)
• Tracked, monitored and communicated business results to the team and General Manager established relevant team development plans and provided related coaching, which embedded best practices and improved performance overall

• My sales responsibilities involved providing excellent customer service to all LV clients, representing, defending and promoting the right image of the brand
• Organized and prioritized work to complete assignments in a timely, efficient manner
• Maintained positivist and poise, even in stressful situations
• Served as a friendly, hardworking, and punctual employee
• Promoted a positive public image for the company and worked to control the dissemination of information.