Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Fernando Alves

General Manager
121 Sherwood Avenue, London

Summary

Results-driven General Manager with extensive experience in the fitness industry, specialisingspecialist in gym operations, memberships growth, and staff development audit scores, and delivering exceptional member experience. Hand-on in facility management, with expertise in maintaining fitness equipment, including replacing cables, pulleys, and other components to ensure a safe and fully operational training environment. Strong communication and leader, passionate about creating a motivating atmosphere for both staff and member, while consistently driving business performance and growth.

Overview

7
7
years of professional experience
7
7
Certifications
2
2
Languages

Work History

General Manager

Kings Gym Fitness Center
09.2022 - Current
  • Cultivated strong relationships with clients, suppliers, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Generated leads through sales promotions and word-of-mouth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
  • Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
  • Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
  • Equipment maintenance

Delivery Driver

Amazon
04.2020 - 08.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Team Leader

ISS Facility Services
01.2019 - 03.2020
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Established and enforced safety protocols and guidelines for staff.

Education

MBA - Business Management

Bath Spa University
London, United Kingdom
05-2027

High School Diploma -

Prendergast Ladywell School
London, United Kingdom
06-2013

Skills

  • Leadership & Team Development
  • Staff training & performance Management
  • Fitness Equipment Maintenance & Repairs
  • Memberships Sales & Retention Strategies
  • Customer Service Excellence
  • Problem Solving & Decision Making

Software

Excel

Harri

Blue lotus

Clubwise

Certification

Fire Safety & Fire Warden Training

Timeline

Fire Safety & Fire Warden Training

08-2025

Awareness of Health and Safety

07-2025

Level 2 Gym Maintenance Course

06-2025

Cyber Security Awareness

03-2025

Sexual Harassment in the Workplace for Managers

11-2024

Level 1 Food Safety and Hygiene

01-2024

FAA Level 3 Award in Emergency First Aid at Work

08-2023

General Manager

Kings Gym Fitness Center
09.2022 - Current

Delivery Driver

Amazon
04.2020 - 08.2022

Team Leader

ISS Facility Services
01.2019 - 03.2020

MBA - Business Management

Bath Spa University

High School Diploma -

Prendergast Ladywell School

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Fernando AlvesGeneral Manager