Fernanda Rodrigues Vieira
Malta
Overview
16
16
years of professional experience
Work History
Risk & Response Legal Escalations Analyst
Covalen
Dublin
02.2024 - Current
- Led the Brazil Content Litigation Project, collaborating with global teams to resolve high-priority electoral, civil, and extra-judicial cases, mitigating financial and reputational risks.
- Supported Outside Legal Counsel through data analysis and investigations to secure platform integrity.
- Used advanced tools to assess and escalate high-risk issues, including account recovery.
- Delivered training to new hires and maintained up-to-date knowledge of workflow, policies, and regulations.
Language Assessor
KPMG Ireland
Dublin
04.2023 - 08.2024
- Assisted risk assessor in Portuguese-English calls, identified and evaluated potential risks, and maintained effective communication with stakeholders.
- Assessed risk likelihood and severity, ensuring clear communication with stakeholders.
- Provided employee training on risk management principles and used risk assessment tools to enhance analysis accuracy.
Waitress
Red Torch Ginger
Dublin
07.2022 - 04.2023
- Welcoming and seating guests
- Taking orders, communicating them effectively to the kitchen
- Memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
Customer Service Supervisor
Maneki Japanese Restaurant
Dublin
11.2020 - 01.2022
- Promoted to supervisor, leading customer service teams by example, ensuring high performance and development.
- Managed high customer volumes, resolved crises, and delivered solutions.
- Maintained HACCP standards, trained staff, ensured cash accuracy, and handled administrative tasks.
- Built vendor relationships, managed orders within budget, and drove business growth through sales techniques.
- Quickly adapted to a fast-paced English-speaking environment, earning promotion.
Au Pair
Cultural Care Au Pair
10.2017 - 10.2017
- Adapted quickly to an English-speaking environment and new culture while managing household and childcare routines.
- Utilized strong communication and time management skills to balance duties and handle challenges.
- Developed cultural awareness to enhance interactions and adaptability.
Administrative Assistant
EMPRESA METROPOLITANA DE TRANSPORTES URBANOS DE SÃO PAULO - EMTU/SP
São Bernardo do Campo
08.2015 - 12.2016
- Managed communication channels by handling calls, emails, and queries, while updating systems and distributing documentation.
- Supported senior management with sensitive matters, calendar management, and meeting coordination.
- Oversaw inventory to ensure stock levels and supply availability.
- Demonstrated strong communication, time management, and collaboration skills, enhancing internal operations and teamwork.
Junior Seller
ESD Antiestaticos Comercial e Industrial Ltda
Santo André
01.2014 - 04.2015
- Earned two promotions, including one in 10 months, for exceptional performance and rapid skill acquisition.
- Built long-term relationships and secured contracts through proactive communication and expert service.
- Excelled in business development, retaining and recovering customers while pursuing new opportunities.
- Collaborated with cross-functional teams to enhance service, sales, and product knowledge.
Relationship Consultant
TIM Brasil
Santo André
04.2012 - 01.2014
- Verified integral company data and details
- Leveraged exceptional interpersonal skills through frequent interaction and communication with important clients
- Provided specialised service to legal entity clients
- Processed a host of administrative routines in a fast paced environment
Technical Secretary
Solvay
Santo André
02.2009 - 08.2011
- Excelled in administrative tasks, utilizing advanced skills in Excel, Word, PowerPoint, and slides to support maintenance and management functions.
- Served as Secretary's Assistant, efficiently managing key tasks within the maintenance and management area.
- Headhunted by the company due to outstanding performance and strong work ethic.
Education
Bachelor of Business Administration - BBA - International Business
Dorset College Dublin
Dublin, Ireland01.2023
Bachelor of Business Administration - BBA - Business Administration and Management, General
Anhanguera Educacional
01.2016
Advanced/Higher Certificate in Secretary - Executive Assistant/Executive Secretary
ETEC - Escola Técnica Estadual de São Paulo
01.2011
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Timeline
Risk & Response Legal Escalations Analyst
Covalen
02.2024 - Current
Language Assessor
KPMG Ireland
04.2023 - 08.2024
Waitress
Red Torch Ginger
07.2022 - 04.2023
Customer Service Supervisor
Maneki Japanese Restaurant
11.2020 - 01.2022
Au Pair
Cultural Care Au Pair
10.2017 - 10.2017
Administrative Assistant
EMPRESA METROPOLITANA DE TRANSPORTES URBANOS DE SÃO PAULO - EMTU/SP
08.2015 - 12.2016
Junior Seller
ESD Antiestaticos Comercial e Industrial Ltda
01.2014 - 04.2015
Relationship Consultant
TIM Brasil
04.2012 - 01.2014
Technical Secretary
Solvay
02.2009 - 08.2011
Bachelor of Business Administration - BBA - International Business
Dorset College Dublin
Bachelor of Business Administration - BBA - Business Administration and Management, General
Anhanguera Educacional
Advanced/Higher Certificate in Secretary - Executive Assistant/Executive Secretary
ETEC - Escola Técnica Estadual de São Paulo
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